Pangama Jewelry is listed under Jewelry & Watches in Dover, Delaware.
Pangama Jewelry (pangamajewelry.com) has 248 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Graham
Items arrived 2 weeks after their estimated delivery date and I then discovered they were from China which was not made clear on the site. Returns are proving extremely problematic, postoffice made it clear parcels sent to this supplier had a habit of "not arriving" and refunds not issued. Dodgy company, do not use.
Jill J.
My husband ordered this by mistake thinking it was another company ordered before xmas but did not arrive until 13th January, nice item and fits my bracelet, would not order from this company again.
zell
I'm not sure how I ended up on this site as I clicked on an ad saying Pandora clearance sale. I placed my order and didn't notice until the next day that the PayPal invoice said Pangama. Thought maybe it was a branch outlet. On the upside my order arrived within a couple of weeks. If you're expecting Pandora quality you will be seriously disappointed and frankly for the price ( even on clearance) IMO they are way overpriced. I do have a costume jewelery Christmas bracelet that I wear to work so these will be going on that. So not a total loss for me but I will not be ordering again from this company. Cannot in good conscience recommend.
Mr Penelope M.
Ordered a charm on the 27/12/25 Not received the order tried to get hold of Pangama have no email address- I have looked on tracking and it says reached the uk on the 6/1/26 nothing since and it is now the 15/1/26 I will not be buying anything from this company again.
Di B.
They are using photographs from the Pandora website
Response from Pangama JewelryJan 29, 2026
Pangama Jewelry uses its own product photography and does not use images from Pandora. If you believe a specific image is incorrect, please contact our support team with details so we can review it promptly.
Kia H.
I ordered by mistake n cancelled the order within 10 minutes, they said they have cancelled my order n refunded my account but can not see any money in my account, not even pending. I keep emailing and all the say is same generic thing that money in account and trying to blame my bank. Will be taking this matter further on social media if I do not receive my refund. Very disappointed n upset.
Response from Pangama JewelryJan 29, 2026
We’re sorry for the concern caused. When a refund is issued, it may take several business days to appear in your account depending on your bank’s processing times. We do not control this timeframe once the refund has been released. If you need confirmation of the refund transaction, please contact our support team and we’ll be happy to provide it.
Maryann L.
What a terrible experience from start to finish. Ordered some charms accidently - I thought I was on a reputable company's site but somehow got routed to Pangama and I didn't notice (my fault). Tried to cancel the order almost immediately (as soon as I realised that I had been scammed) but was told that 15mins had elapsed! Items never arrived as they were lost in transit but instead of providing my refund they sent the items again despite me repeatedly telling them I would be returning the order. Literally the worst customer service have ever seen. it took 6 weeks to receive the package. I never opened the package and have now sent it back.
Gray
Bought a charm bracelet for my wife for Christmas, it was broken when she opened it because it was over the 30 days I can’t return it for a replacement or get it fixed all I got was the same copy and pasted reply telling me to buy another avoid this company like the plague
