Pangama Jewelry is listed under Jewelry & Watches in Dover, Delaware.
Pangama Jewelry (pangamajewelry.com) has 248 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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julian S.
Seems like many people i ordered by mistake thinking i was ordering from Pandora. Contacted and failed to cancel immediately after order was placed, told i would have to wait and return. I did return the items as instructed but now i still dont have my refund and contact seems to have stopped. Item arrived in china over 3 weeks ago.
F W.
If I could give this company 0 stars I would. Website is a dupe of Pandora. It wasn’t until I reviewed the order confirmation from Pangama did I realise it was not Pandora. I tried to cancel immediately but they said it was too late but I could return once received. I ordered in the 3/12:25 and I received it on 25/12/25. Much longer than expected delivery date. It came from China. Three charms came in one box which is no good for gift giving. The quality was poor. I tried to get return postage covered but they batted that away and said it was in T &C. No warning that the return had to be sent tracked (with customs documentation ) to China. It cost £16 GBP. On top of the £5.99 I paid for delivery. I am so annoyed that I truly believed I had ordered from Pandora. I have been cheated. Disgusting.
Response from Pangama JewelryJan 10, 2026
Thank you for sharing your experience. Pangama Jewelry is an independent brand and not affiliated with Pandora. As outlined in our terms, orders can only be canceled before processing. Delivery times are estimates and may be longer during the holiday season, and some orders ship internationally. Return requirements are explained in our policy. If you’d like us to review your order or help further, please contact our support team with your order number.
Mthulisi H.
I ordered jewellery from this company for my girlfriend for Christmas and even paid the extra fee for the delivery which said 3-10 business days for my order to arrive. However it’s been a month since I ordered and still not arrived. The worst site I’ve been on. They look really legit, and top of Google search when looking for pandora jewellery. But they are a scam. How can a company advertise quick delivery and even charge for this when doesn’t even have the resources or the facilities to do this. This is scam site. Please save your money and shop elsewhere.
Response from Pangama JewelryJan 10, 2026
Thank you for your review. We’re sorry to hear about the delay and understand how frustrating this is, especially when the order was intended as a Christmas gift. Pangama Jewelry is an independent brand and not affiliated with Pandora. Express delivery timeframes shown at checkout are estimates and can be affected by courier delays, customs processing, and peak holiday volumes. If your order has not yet arrived, we’d like to review the shipment status and assist you. Please contact our support team directly with your order number so we can look into this for you.
MISS NICOLA G.
I ordered my chams on the 1ST of January and still waiting for my order. Not happy at all and they are a Christmas presents from my boys not even had a email from you to say there on their way nothing Many thanks Misss Nicola Glasheen
Response from Pangama JewelryJan 10, 2026
Thank you for your review, and we’re sorry to hear about the delay. Order confirmation and shipping update emails are sent automatically once an order is placed and when it ships. Delivery timeframes are shown at checkout and can vary depending on location. We’d like to check the status of your order and ensure everything is on track. Please contact our support team with your order number so we can assist you further.
Julie W.
Please do not use this company, there jewellery is rubbish 😑 you have to pay to return the rubbish they call jewellery
Response from Pangama JewelryJan 10, 2026
Thank you for your feedback. We’re sorry to hear that the items did not meet your expectations. Return shipping costs are outlined in our return policy, which is available on our website before purchase. If you’d like us to review your order or assist with a return, please contact our support team with your order number.
Anonyomus
I ordered like many thinking this was Pandora sold by another Jeweller. When I ordered it didn't say a delivery time but had 3 weeks before Christmas, they arrived after and having ordered 3 items for 3 presents they all cam in one box and when I queried it they said I would have to pay for more packaging, £5.99 per one and £5.99 for delivery, complete rip off. Actual charms nothing like Pandora, very cheap imitation and to be honest not much cheaper.
Response from Pangama JewelryJan 10, 2026
Thank you for your review. Pangama Jewelry is an independent brand and not affiliated with Pandora. Delivery timeframes are provided at checkout and can be affected during the holiday period. Standard packaging is included with orders, and additional gift packaging is optional and available at an extra cost. We’re sorry the charms did not meet your expectations. If you’d like us to review your order or clarify any details, please contact our support team with your order number.
Becky M.
When trying to order Pandora jewelry, this website popped up and I ordered by mistake. The jewelry is cute, but quality is very low. The instructions say, "do not wear in the shower" because it will rust. Don't even think about returning because you're responsible for the shipping costs ( $120.00 USD to ship back to China!!) And UPS told me that after it leaves the US, it cannot be tracked.
Response from Pangama JewelryJan 10, 2026
Thank you for your review. Pangama Jewelry is an independent brand and is not affiliated with Pandora. Our care instructions are provided to help preserve the finish of the jewelry. Return shipping costs are not set by us and depend on the courier selected by the customer, as outlined in our return policy. If you’d like us to review your order or discuss available options, please contact our support team with your order number.
Joe Poyser Joe P.
I placed my order on December 3rd and I have still not received my items. The customer support number goes straight to voicemail and their support email does not respond. I will never use this site again.
Response from Pangama JewelryJan 10, 2026
Thank you for your review. We’re sorry to hear about the delay and your frustration. We primarily provide support via email to ensure all inquiries are handled accurately, and we do respond to messages. Delivery timeframes are shown at checkout and can be affected during the holiday period. Please contact our support team again with your order number so we can check the status of your shipment and assist you further.
