Pangama JewelryReviews of pangamajewelry.com

The charms are not up to standard, returned items to Pangama Jewelry in China. Gave them the tracking number. After a month they claim still not to have received the return and I am still waiting on a refund that will probably never come my way.

Do not order from this site!!! My bf ordered on 15th dec 2025 for a Christmas present. I started chasing them for an update on 15th January. Was told to get in touch with “relay” which is their delivery used. They never responded! After asking for a refund 3 times, I get ignored by pangama and just kept getting the same generic email back. Now they’ve resent the order which I didn’t want. With a new delivery company! A week later I’m still here without my order and no updates from the delivery company! Oh was offered a poxy 20% off next time I order for the inconvenience! Sorry I will never order from here again! It’s fraud that they’ve paid extra to be at the top searches on Google to “hide as Pandora”. I’ve noticed that many people have selected this site assuming it was Pandora!

It totally scam and please Dint use this website . Such a horrible customer service as well .

Ordered some charms as I thought I had clicked on Pandora, as soon as the confirmation email came I contacted them and said I had made a mistake and wished to cancel. I got a response saying apologies but they had already been shipped (in seconds!!) , they informed me as soon as i receive the goods i could return them, however i didnt think they were coming from CHINA! I returned them using royal mail tracking early december and as of the 11th December they are still being held in customs awaiting release and instructions from Pangama. I have emailed them numerous times and get the same response back all the time, will I ever get my £50 refund back !!

This was a huge mistake!!! I thought I was ordering from pandora until i seen the confirmation email weeks later. I never received the item. The tracking information said it was delivered. I have tried calling and emailing with no luck on resolving this. I am very disappointed 😞

I wish I could leave zero stars! My husband bought my daughter and I charms for our pandora bracelets. We never received them. When we contacted the carrier that was delivering our order there was an issue. We fixed the issue that was on there end. The carrier told us that they weren't going to send it out after contacting them on multiple occasions. The carrier company told us to contact pangama for a refund. They refuse to give us a refund! I will be contacting my bank to claim fraud as we never received our order! DON'T ORDER FROM THEM! BAD BUSINESS!!!

Mi experiencia con Pangama ha sido muy buena. No entiendo mucho algunas quejas que alegan que creían que Pangama era Pandora... obviamente el problema no es de Pangama sino de las personas que no se han dado cuenta de que son dos nombres y empresas diferentes. Yo hice el pedido el 5 de Enero y me han llegado perfectamente las 3 piezas ( si comprabas dos te daban una gratis) hoy 20 de Enero. La presentación es buena... una caja bonita y en su correspondiente bolsita

I ordered from this company items took over a month to get to me , I thought I was ordering from Pandora because the site shows up first when you search Pandora tried to cancel order within 5 minutes of placing it but was told it had already been shipped, sent back to them without opening the package it has been sitting in China customs for over a month and the company will not help buy providing a copy of original purchase so the item can be returned to them ,they have stopped answering my emails, do not buy from THIS COMPANY I have lost over $130 AU dollars and no item to show for it