Panda DrumReviews of pandadrum.com

Outstanding support over several days when I had trouble with delivery to a locked apartment building. My granddaughter is delighted with the drum, and I'm enjoying it, too.

I had some issue with the product . But because of their customer support, it all worked out well. Diane was handling my case. She took great care of me, tried to understand the problem, and acted quickly and professionally. I was very impressed .

I have purchased four (4) Panda Drums and have been very pleased with them. I bought them initially for my special needs son who loves music but is very quiet. I bought more so that we could play together as a family and have found them to be very calming and relaxing. The Drum has greatly helped my son to express himself and be more creative. The only suggestion I have is to make readily available more hard copy music books. I have no way to print any digital books. I bought three and can not use them at all. This was a fantastic purchase and would recommend them to everyone. We love them.

●●UPDATED REVIEW 10/22/25●● After some hiccups with my order customer service reached out and went above and beyond to make things right. Great product and outstanding customer service. Thank you everyone that assisted to expedite and correct this order. ●Original Review● Have yet to receive order or shipping information. Sent two emails inquiring about my order. No response, no phone number, no human. Thinking I have been scammed of almost 100.00 dollars. Proceed with caution and warning about Panda Drum. Today is October 20th I placed my order on October 5th, 2025. States shipping in 4 to 8 days.

I need to update a review that I wrote hastily when I ordered 2 PDF books. They responded quickly and refunded a purchase that I made in error. Great customer service!!

The PANDA DRUM was pleasant surprise with its sound quality and product quality. The only disappointment is the song book and the extremely small print, making it impossible to read clearly and easily.

I have been doing round the clock care for my dying father and bought the panda drum to help ease some of the stress which accompanied this situation. Unfortunately the drum was damaged in shipping. Anna Reynolds and I emailed back and forth multiple times to find a solution. I am beyond impressed with the concern and support I was given. To say they care about the customer and not just the money from a sale would be an understatement. In this day and age it is very unusual for me to receive such outstanding support and I would highly recommend them as a reputable company which puts the customer’s satisfaction first. Thank you Anna for all your help.

Love the panda drum, I'm learning lots of songs. I wish there were more variety of music books with popular songs, although I notice the focus on children's and Christmas songs.