Panda DrumReviews of pandadrum.com

I received my two panda drum minis today for my grandsons Christmas gift. They sound great, however the print on both of the drums is barely readable, more so the blue than the red one. For the money I spent, I do expect it to look like it does on the website. Response to this is that they reached out to me several times with no response. I did respond and was told to put stickers on the drums to cover the light print. Sorry this is not acceptable for the cost of the drums, nor will the stickers last with kids. Returning the drums!

Edit/addition: It's now October 30. It's been a week since I told them I'd change my review. I needed time to get to it. I've decided to just add my latest thoughts. My original purchase was the end of August. After I posted this review, Panda Drum flooded me with emails and phone calls, saying all the right things. That's what it took to get my drum, this negative review. My first negative review anywhere. The drum did finally come. And it was in good condition, and beautiful, and sounds like it does in their ads. They lost the original drum, but wouldn't just admit that and send me a new one, till I wrote the review. I don't know if I ever would have gotten a drum if I didn't write my review. I had written several emails before that. They did finally send out another drum, and tracked it with FedEx, and I got it. Along with my original order of a waterproof cover, which happened to come at the same time, but separately by itself, only wrapped in plastic, and was all smashed and marked. For $45 it should have been protected in a box. The drum itself was in great condition. It sounds good. But it's case looked like a cylindrical hat box, whose straps made accessing the zipper and taking out the drum hard, and had space for the drum to move around in, vs the more secure and protected gray fitted case in the pictures. And its tongues did not match the music book that came with it. After sending pictures and complaining about that, either the original drum that had been lost, or a whole new drum, arrived. They never did tell me. This one's tongues/notes matched the music book, and it had the properly fitted gray case. I was very happy with this new drum. It's what I should have gotten in the first place. My felt mallets never showed up. They were out of them. But I had to hound them to find that out. They did refund me $30 and sent me 3 more rubber mallets. I don't need more rubber mallets, but I appreciate the refund. And they sent me conflicting and out of order emails, telling me different things and giving me different options. It was very confusing. They did email me all the PDFs of the musical books. It's my fault I didn't catch that the books I did pay for were just PDFs, the Christmas one and the advanced book, which was disappointing for the cost. Now I have to pay more to go somewhere and have them printed out. And the music book that comes with the drum is so small. But it has fun songs, and my child was able to follow along and play Harry Potter and Frozen. She completely on her own said "I feel so calm after playing this", which was great to hear. The things I'm complaining about might not bother anyone else and just be my preference. They said they are a small company. It's been a very odd and confusing, and frustrating experience. The drum itself, the one in the gray case, that matches the music book that came with it, is great. If I had gotten that within the 8-10 day window they said, I would have been so happy and given a 5-star review. Even if it had been lost, if they had just communicated honestly and clearly, directly, and made it right quickly, I would have still been happy. Things happen. Tariffs, boats sinking, shipping dock strikes, things happen, but tell me. Don't ignore a customer who has already paid for your product. And not a cheap one. Or I'm going to call fraud. I don't know if the one they fed-exed me was an older version or what. I'm surprised that it was the version they worked hard to get to me asap, vs the one that showed up later, possibly the original one I ordered. I don't know what to think. It's almost like maybe I was dealing with a counterfeit company or something, but I ordered directly from their website so I don't know. Maybe I just had the weirdest and 1% awful experience among 4.7% positives. I would go through a verified Amazon store if I were to ever buy another one, as an added safeguard to make sure you get it in a reasonable amount of time, and to feel more secure. But maybe my experience and anyone else's like it was a learning curve, and everything is all fixed and great now. I hope so if they really are a small company. Original Review: Panda Drum Never Showed Up (September 26, 2025) I ordered a Panda Drum Pro, really needing something to help anxiety from a family tragedy, really hopeful after reading other's reviews. For me, I'm just getting the run-around. I'm pretty sure most of the responses I'm receiving are AI vs a real person. They keep saying they're sorry, we'll work on it, have a supervisor reach out to you, now we'll send you a replacement, but what's your address again?, and blah blah blah. It's been almost a month and no drum. I'm getting ready to call my bank and report fraud.

I have been trying to return a drum for days now, am unable to contact this company-- all I get is 404 error, with no way to chat with them or get a return mail lable to sent drum back.... I ordered another drum and wish to cancel that order-

I placed an order for a Panda Drum Pro on February 27th. The Panda Drum website indicates that orders shipped within the United States are processed within 48 hours. Once dispatched, the estimated delivery timeframe for U.S. orders is between 4 to 9 days. However, I have discovered that my tracking number is associated with China, contradicting the website's claim that orders are shipped from the U.S. Additionally, the ongoing tariff situation may impact shipping, and customers should be made aware of this. I have sent two emails but have only received a generic reply, with no updates on my order since March 7th. Had I known that the company lacks a contact number, I would not have chosen to purchase a tongue drum from them, as I could have easily found a comparable product on Amazon. It is crucial for companies to provide timely and appropriate responses to customer inquiries. The delivery time has exceeded what was stated on the website. At what point does this become a case of false advertising? I will not wait an entire month for my order to arrive. Update & Reply to Panda Drum: I have not received any communication from Panda Drum since March 7th, and it is inaccurate to claim that you contacted me. The email I received contained only general information. Additionally, your website does not disclose that the product is shipped from China. The shipping details provided on Panda Drum's website are misleading. Can you inform me when I can expect to receive my product? Given that China is subject to tariffs, when will the shipping information be revised? When should I anticipate the arrival of my product? The timeframe stated on your website has already elapsed. Update 3/17/25: After receiving assistance from Mrs. Margarita, Manager at Panda Drum, I received my order on 3/15 and two days earlier than expected. In addition to a new shipment of my order, Ms. Margarita offered a 30% refund to address the issues with the shipping. I am already in love with my Panda Drum. The only reason I gave 3 stars is because of the original shipping issues. Thank you Mrs. Margarita for your assistance.

average but good !! kkeep it on

Sur le site Panda Drum, la livraison est indiquée ainsi : "Mode d'expédition : La Poste Standard (3-5 jours ouvrés)". En pratique, elle part de Chine, et la mienne est restée scotchée une bonne semaine à l'aéroport d'arrivée. Au bilan, 18 jours entre la commande et la livraison (le 26 décembre). Mais la société m'a fait une ristourne pour compenser. La qualité de l'instrument est bonne : aspect soigné, belle sonorité avec les mailloches sauf pour les deux notes les plus aiguës, qui ont plus de mal à sonner. Pour faire sonner avec les doigts, il faut sans doute plus d'habitude.