Panda DrumReviews of pandadrum.com

I never received a shipping notice for my panda drum, so I contacted them. The customer service agent said it had not been shipped yet, in spite of being past the projected shipping window. I asked when it would be shipped and she said she didn't know. I asked if it would be here in time for Christmas, and she said maybe or maybe not. It sounded fishy, so I sent a request to cancel the order, to which no reply has ever been received..... Update: Nov 24. The CEO of Panda Drum contacted me on Nov 17 after I posted this review. He said the AI they were using for Customer Service made a mistake, and gave me incorrect information. He also stated that my drum would be shipped soon. It ended up being delayed a couple days but he let me know that as well and it ended up arriving on Nov 24 after all. I was pleased with the quick response to my concerns, and his followup afterwards. The drum arrived in great shape and we will be playing with it on Christmas Eve! Thank you Panda Drum! My faith is restored.

Our entire family loves the panda drum! It’s such a pleasant sound, fun to play and easy to learn!

Fast responsive and efficient customer support that got me exactly what I needed.

My experience with Panda Drum got off to a bit of a rough start but ended up being literally THE best shopping / customer service experience I have ever had... I ordered a white Panda Drum as a gift for a family member's birthday. Unfortunately, I misunderstood, "Ships in 4-8 days" to mean that I would receive it in 4-8 days, & I didn't read any further about the shipping timelines, which can be long. What it actually means is that the drum will be shipped from the warehouse in 4-8 days - be sure to check the actual delivery timelines if you're on a gifting deadline like I was. Many days later I didn't have my drum, so I checked the shipping tracker. I saw that it had been shipped, progressed through various points in China, & had arrived in NY, with updates to the shipping status approximately every 8 to 12 hours, no more than 24 hours apart. After arriving in NY, though, there were no additional updates - for 4 whole days. It was like it had vanished into thin air, somewhere at the NY shipping / receiving center. I reached out to customer support via email, frustrated by the lengthy delivery time frame & especially concerned that the package had not moved for 4 days since arriving in the US. I had a similar - awful - experience last year with a different company (NOT panda drum) that was just like this, so that had me immediately thinking this was going to be a long, painful process trying to get it resolved. But to my great surprise, customer support responded quickly & my issue was escalated to a wonderful customer specialist, Emma, within 24 hours. Let me tell you - she was absolutely wonderful!!! She responded quickly to every email, tracked my package, and when it hadn't moved an inch in 8 days (lost somewhere in NY), she arranged to have another drum Fed Ex'd to me from a US warehouse. It arrived 3 days later!! She even offered me an additional discount for my trouble & processed it back to my credit card immediately after it arrived!! Emma was pleasant, kind - honestly, delightful to work with! She seemed genuinely happy to help me AND she resolved my issue quickly! Truly, I cannot give a glowing enough review to express how I feel about this experience - which seems kind of crazy because it arrived long past my gifting deadline & I had to find a different gift. BUT, in the process I had an amazing experience with a lovely person and a great company, PLUS I now get to keep / enjoy the panda drum for myself - I love it, it's beautiful & has gorgeous tones (and I probably would never have spent the money on myself)! Highly recommend this awesome company & amazing product!!!

I gave the Panda Drum to my granddaughter today and she absolutely loves it! I’m so happy with it and that it made her happy and she loves it! She’s 6 years old today and it was her birthday present from me. Thank you Panda for making my granddaughter so happy! And thank you to Diane for all her help in making my granddaughter’s birthday so special!

Exceptional customer service! They handled an issue quickly and went out of their way to ensure I received my grandson's drum in time for his birthday. I would recommend this company without reservation.

Initially I didn’t receive a shipping confirmation or anything for a week. But once I brought it to their attention they expedited it and I received it quickly. My granddaughter loves it. Thank you 🙏🏽

****UPDATE 11/5/25 ***** I received my Panda Drum today. While I appreciate the CEO, Marek, personally following up and ensuring delivery, the shipping process took 16 days for an item listed as “in stock” with 3–4 day shipping. The tracking was confusing, and the carrier was not the one advertised. Overall, the resolution was handled very well, and I’m grateful for the attentive communication, but the misrepresentation and slow fulfillment mean the company still has work to do on transparency and shipping consistency.