Panda DrumReviews of pandadrum.com

I ordered the drum one month ago still haven't received it, I've been trying to email them they don't respond and the tracking number is not valid.

This is the best gift I’ve ever purchased for myself. The product is BEAUTIFUL & presents exactly as advertised. It came with a carrying case, mallets, other small replacement parts & a booklet with songs & a link to tutorials, which I can’t wait to start. I ordered the largest drum & had to change the shipping address afterward. Sarah Davies at Panda Drum responded immediately & helped me correct the address & then responded immediately AGAIN when I asked her to resend the tracking information I accidentally deleted (I’m a piping hot mess). Great company. Great service. Great product. Go buy something RIGHT NOW - you won’t regret it!

Today I received a 15-tone Panda drum 🥁 for my birthday. The teal drum 🥁 is so beautiful and the sound is so peaceful! The first song 🎶 I played was Happy Birthday! 🎁 I’m in love 💕

I am enjoying my drums. It is very nice to have an instrument that sounds so nice, is high quality, and has a song book that is easy to get started playing songs others can recognize.

The Panda Drum is wonderful instrument. Our seven year old loves the melodic sounds and calming notes that it produces. Panda Drum’s customer support is fantastic. There was a slight problem, a misunderstanding actually that they bent over backwards to correct. I highly recommend this beautiful soothing instrument for calming peaceful relaxation.

I was looking forward to receiving my drum bundle, when only half of it showed up. I was worried, but I contacted them and they shipped it out and I received it a while later They were great to work with.. My grandchildren are loving learning how to play the songs and it sounds beautiful!

Edit/addition: It's now October 30. It's been a week since I told them I'd change my review. I needed time to get to it. I've decided to just add my latest thoughts. My original purchase was the end of August. After I posted this review, Panda Drum flooded me with emails and phone calls, saying all the right things. That's what it took to get my drum, this negative review. My first negative review anywhere. The drum did finally come. And it was in good condition, and beautiful, and sounds like it does in their ads. They lost the original drum, but wouldn't just admit that and send me a new one, till I wrote the review. I don't know if I ever would have gotten a drum if I didn't write my review. I had written several emails before that. They did finally send out another drum, and tracked it with FedEx, and I got it. Along with my original order of a waterproof cover, which happened to come at the same time, but separately by itself, only wrapped in plastic, and was all smashed and marked. For $45 it should have been protected in a box. The drum itself was in great condition. It sounds good. But it's case looked like a cylindrical hat box, whose straps made accessing the zipper and taking out the drum hard, and had space for the drum to move around in, vs the more secure and protected gray fitted case in the pictures. And its tongues did not match the music book that came with it. After sending pictures and complaining about that, either the original drum that had been lost, or a whole new drum, arrived. They never did tell me. This one's tongues/notes matched the music book, and it had the properly fitted gray case. I was very happy with this new drum. It's what I should have gotten in the first place. My felt mallets never showed up. They were out of them. But I had to hound them to find that out. They did refund me $30 and sent me 3 more rubber mallets. I don't need more rubber mallets, but I appreciate the refund. And they sent me conflicting and out of order emails, telling me different things and giving me different options. It was very confusing. They did email me all the PDFs of the musical books. It's my fault I didn't catch that the books I did pay for were just PDFs, the Christmas one and the advanced book, which was disappointing for the cost. Now I have to pay more to go somewhere and have them printed out. And the music book that comes with the drum is so small. But it has fun songs, and my child was able to follow along and play Harry Potter and Frozen. She completely on her own said "I feel so calm after playing this", which was great to hear. The things I'm complaining about might not bother anyone else and just be my preference. They said they are a small company. It's been a very odd and confusing, and frustrating experience. The drum itself, the one in the gray case, that matches the music book that came with it, is great. If I had gotten that within the 8-10 day window they said, I would have been so happy and given a 5-star review. Even if it had been lost, if they had just communicated honestly and clearly, directly, and made it right quickly, I would have still been happy. Things happen. Tariffs, boats sinking, shipping dock strikes, things happen, but tell me. Don't ignore a customer who has already paid for your product. And not a cheap one. Or I'm going to call fraud. I don't know if the one they fed-exed me was an older version or what. I'm surprised that it was the version they worked hard to get to me asap, vs the one that showed up later, possibly the original one I ordered. I don't know what to think. It's almost like maybe I was dealing with a counterfeit company or something, but I ordered directly from their website so I don't know. Maybe I just had the weirdest and 1% awful experience among 4.7% positives. I would go through a verified Amazon store if I were to ever buy another one, as an added safeguard to make sure you get it in a reasonable amount of time, and to feel more secure. But maybe my experience and anyone else's like it was a learning curve, and everything is all fixed and great now. I hope so if they really are a small company. Original Review: Panda Drum Never Showed Up (September 26, 2025) I ordered a Panda Drum Pro, really needing something to help anxiety from a family tragedy, really hopeful after reading other's reviews. For me, I'm just getting the run-around. I'm pretty sure most of the responses I'm receiving are AI vs a real person. They keep saying they're sorry, we'll work on it, have a supervisor reach out to you, now we'll send you a replacement, but what's your address again?, and blah blah blah. It's been almost a month and no drum. I'm getting ready to call my bank and report fraud.

I found my experience excellent. My emails were answered very quickly and my issues taken care of. Julie Sarah Davis was extremely helpful and polite.