Panda DrumReviews of pandadrum.com

There was a minor glitch with my order, which can happen anytime. The customer service was above and beyond what I have experienced with most businesses. Their responses were prompt, courteous, and helpful. These folks want you to be happy with your panda drum. And I am!! So happy with my purchase!

I just wanted to say thank you for the great customer service I received from Panda Drum. I appreciate how quickly your team worked to support me with this purchase and a lost confirmation email. Most of the time people only email to complain, your team went above and beyond to assist me. I will definitely be purchasing from your company again. YOU ARE SIMPLY THE BEST!!!!

I ordered this drum Oct. 12. It is October 28th and still no drum.

Note: Updated review Follow up: After posting this review the CEO of the company reached out to me with an apology and made sure my refund was issued. He also sent my order at no charge to me, even though I said the refund would suffice. The drum is very nice and does have a lovely sound, just like it sounds in their advertising videos. I want to clarify that I was not asked to change my review but have chosen to because this is a lovely product. I'm changing my review from 1 star to 4 star but am keeping my original review here because of all the effort it took to finally get the company to take action. Hopefully my experience will help them improve their systems and their customer service. Think before you purchase!! They told me my order had shipped and provided a delivery date. When that date past I contacted them. Found out my order haven't even been filled yet. Most of my emails were respond to by a bot, their email response came within seconds of me sending my emails. Too quick for a real person. So I asked for a refund and they claimed they refunded my card but it hasn't hit my account, it's been over 5 business days! They keep stringing me along!! This has all the earmarks of a scam!! I will have to take action to get my credit card to reverse the charges and plan to report them to the BBB and if needed to the FTC.

My experience was made GREAT by the exceptional customer service staff, in particular Julie Sarah Davies in their customer support department. Every email was answered within 12 hours. I had a several issues I’ve had to contact her about. She was friendly, professional and went above and beyond to insure my questions were answered and my issues were addressed. One issue being that I was devastated to find out that my panda drum order arrived, but was returned. Most likely because I gave them my post office physical address and I assume they didn’t realize this post office accepts packages. I email her and she replied within 12 hours! Sarah promptly contacted them with another address I provided her with. My order is now being shipped again and will be delivered within a week. I HIGHLY RECOMMEND doing business with this company! You will be glad you did!

Wonderful company to deal with. I'm 82 years old and it was wonderful to email back and forth with a real person! I explained my problem and they fixed it immediately.

There was some confusion with my order and it turned out to be on my part. The company responded immediately to my inquiry with promptness. After discovering my mistake, the company responded with respect and understanding.

Customer service was terrific, product is beautiful. I'm looking forward to becoming a proficient player, I hope it will provide tranquility for a long time to come. Emma, the representative is very helpful..Thank you.