Panda DrumReviews of pandadrum.com

I was somewhat a little hesitant about ordering from a company that I wasn't familiar with but after getting my Panda Drum it was worth the worry. This will be a Christmas gift to my granddaughter....she will love it.

Took my Panda drum up into the Angeles Crest for some relaxing time away from civilization. The gentle sound of the D minor tuning combined with the breeze in the trees, the sound of water trickling down below, and the occasional crow coming to investigate made this a memorable trip to the mountains.

Customer service addressed all concerns right away. They were kind, informative, professional, and responsive. I received the Panda Drum pro, and it's a very high quality product that has exceeded my expectations. It's a beautiful instrument that my family will enjoy for years!

I received my two panda drum minis today for my grandsons Christmas gift. They sound great, however the print on both of the drums is barely readable, more so the blue than the red one. For the money I spent, I do expect it to look like it does on the website. Response to this is that they reached out to me several times with no response. I did respond and was told to put stickers on the drums to cover the light print. Sorry this is not acceptable for the cost of the drums, nor will the stickers last with kids. Returning the drums!

The customer service was great! Answers we’re quick.

I truthfully must say my experiance with a Panda Drum order was a no star but the tale is worth the telling. I was filling out an on line order and could not find info about how the drums are shipped clicking send and unable to get back in to changs the shipping which had dafaulted to my physical address. My physical address is out in the Sawtooth National Forest in Idaho- No mail delivery unless a delivery service like FedEx or UPS instructed to go directly to rural delivery and not dumped at the Ketchum post office ( zip 83340) where it is returned to sender ( in this case China)- because we do not have a Post Office box in Ketchum. We do have one in Sun Valley( 83353) The package was not going to Frankie but was destined to go back to China. I could also not find any customer service email or phone on the website to quickly correct the mailing address- i tried going to the Ketchum PO to ask them to check for the package which tracking finally said it was on was to Idaho. But they are understaffed and don’t do that. If no PO box noted on the address it gets returned. Ireached out to Panda finally getting a customer service person . Emma was compassionate and willing to help. First she gave me a # to troubleshot us mail deliveries. That was a dead end as they cannot change addresses in route . I have togo back into my emails to check dates but my order was placed-around Oct 24 With a 5-8 day delivery time. This could not happen since the address was wrongly noted ( this by me as i never could get address corrected before it shipped! Or after it shipped! I sent numerous emails to Panda Drum from the same day i ordered the drum. The shipping was following it but from Ketchum it was again moving across the US and over the sea. Finally after reaching Emma with my pleas she said she would get the drum ( still not sure if it was different drum or the traveling drum ) she did some magic and it did arrive to Frankie in Carpinteria Ca on last Friday! A whole month later! I am so glad a person like Emma was there to sort out the shipping mess. Now when i go to Panda Drum I do find service #s and shipping info. Thank you for getting the little drum to Frankie! The family is gathering in Colorado for Thanksgiving and i hope they bring the drum so i can hear her play it!

We love them. We bought another bundle, so that we have two of t he middle size drum, so we can play them together with the same numbers and positions. We are waiting for the second bundle to arrive. They are beautiful and fun to play. Very easy t o learn. We plan to use them as special music in church.

The sound is mesmerizing. Playing it takes me out of myself and gives me an awareness of the positive energy that surrounds me.