Panama Hats DirectReviews of panamahatsdirect.com

I just received my in hat in a bag and not a box and it is destroyed!!!

It has been an excellent experience buying from Panama Hats Direct, the processing of the order, the care for the customer and the hat quality, simply put it, it ranks above. I will definitely recommend Panama Hats Direct, I will only buy Panama hats from them.

I really enjoyed getting a couple hats from these folks. After I placed my order I received regular emails, with pictures, of my actual hats being completed. The updates gave a real sense of working with artisans and not some giant faceless corporation. The hats were done within a few days and arrived within a couple weeks, in a sturdy box with a cardboard form to keep their shape. The sweatbands and hatbands were very well attached and the fit was exactly as I had ordered, using the company's easy-to-use hat-fitting tape you can print on any computer printer. If you really want a hat that fits your exact size head, these folks are a great way to go.

I just bought my second hat and it's great! I had a problem with the website when I ordered, but they worked it out and I got exactly what I wanted. My first hat is a fino and I have worn it so much it's beginning to be the worst for wear, so I made my second one an extra fino. You can definitely see the difference. Excellent customer service, outstanding product, and well worth the cost. I never used to be a big hat wearer and now I never leave the house without it.

I was very excited to receive my first Montecristi hat. I ordered a 7 3/8 which I thought would be the right size. I ripped open the box and the hat was beautiful I tried it on, It was tight. Furthermore, the brim size that I ordered was smaller than I expected. It was what I ordered. I called the number on the website and spoke with WillIam, the Manager, and he gave me several methods to stretch the hat. Unfortunately, it did not stretch it enough and I called William back as he has instructed me to do. I was told to send the hat back. I told him I would have preferred a larger brim. Three weeks later, i received my new hat. It was a perfect fit and the brim size was just what I wanted. Both hats appeared to be beautifully made(I am no expert) and I have not wanted to take the hat off. I've been in retail and sales all my life: I appreciate great customer service, fine quality and great value. Panama Hats Direct has all three. I'm already shopping for my next hat from Panama Hats Direct.

I purchased two Montechristi hats in 2019 before the summer and have received many compliments. My experience with PHDirect has been stellar. I live in the US, they called me when they were about to adjust the size of my hat in response to a question I listed about the size. They cleared up my concern and sized the hat while I was on the phone, the fit is perfect. They also sent photos at various stages of completion. Before I learned of PHDirect, I bought a hat from another Ecuador company and a number designer brand hats off the shelf at major department stores (made in China) the pricing was very similar to PHD, but the fit feel and overall quality left a lot to be desired. No one compares in quality, service, customer experience or to the value that I have experienced with Panama Hat Direct. My next hat will be a total custom hat.

I have. bought 5 Montecristi hats from Casey this year. The quality of the weave and the blocking is superb, with just the right amount of stiffener to maintain its shape. I have ordered other hats from other makers in Ecuador and they to don’t compare in fit, weave quality or blocking. I would compare these hats to Brent Black custom Montecristo hats. The quality is not hand blocked as is Brent’s, but they are literally a fraction of the price. If you know your hats I would strongly recommend. You will not be disappointed. They are beautiful!!!!

My wife and I ordered two hats from Panama Hats Direct. It was the best shopping experience we have had in years. We were able to custom design our hats in the size, style, brim width, shade of color, and hat band style we wanted. William helped us every step of the way. He even managed to find a way to ship the hats to us in a balsa wood box at no additional cost. He sent photos of the hats being woven, from about 1/4 built through the finished product. We not only got great hats at a bargain price, we get to feel good about supporting the indigenous craftsmen and women who make them, and about helping to keep this art form alive. Order a hat or two and see for yourself. These are the best hats out there, at a price that will leave you smiling.