Panama Hats DirectReviews of panamahatsdirect.com

Hat along for the ride. Barcelona, Rome and Sardinia. I love these hats, this is my second one I've owned but feel the hat band is no where as good as the hat. Hot glued together and then hot glued to the hat. (( It fell apart((

Casey runs the show and if he hasn’t responded to an email, it’s not because he isn’t working on your inquiry, he’s the only man that is touching every order. Pic up the phone and give him a call and he will update you on the status. Did I have an order delay, yes. Will it be worth the wait, absolutely. I’ll up date this post when I receive my hats.

I ended up getting the wrong hat size due to an issue on their website, but Casey worked with me to get the issue resolved. There was a bit of an issue in the returns portion of the transaction as it took some time to get the correct merchandise to me, but overall I'm happy with the transaction, and the product I received. I appreciate you working with me Casey.

I ordered my Patron fino about nine months ago and have been very happy with it. It has kept the me cool and stylish in the California sun and in the tropics. The crown height is just under 3.5” at the front and exactly 3.5” at the back, which is perfect for me, and the choice of ribbons was great to have. The head size was right - trust the tape! - and being able to substitute a fabric sweat band for the leather one another really nice option. The reason I take a star off was that the brim size is somewhat random. I ordered “6.1-6.5cm” and the smallest measurement is 6.5mm at the front. The back is similar but the left side is 7.0cm and the right is 7.5cm, which seems an unreasonable variation even for a custom order.

It is not too hard to be a great company when everything goes right. In my case, there were complications with fit. Maybe a communication issue. But Panama Hats performed well, correcting the issue with what was probably more effort than they planned on, and more time than I planned on, but without complaint and with decent explanation. Their product quality is just excellent, their prices are great, and customer service is quite good. I could do better maybe if I traveled to Ecuador, and I would love to go there again, but until then, buy from Panama Hats Direct!

I have ordered 2 hats now (from Australia), about 2 years apart, and they have been great quality, and arrived in perfect condition. The only problem I have had is ascertaining the correct hat size to order - unfortunately both times I got it wrong, and I wish they would put the hat size inside the hat, so that next time I would know what size the previous hat was, and scale up/down from there.

Fair deal. Have to wear out hat before I order another one. The Hat is not water prof . If wet has to be reblocked. Any idea how to water prof hat??

In terms of this order - it was all good. The thing I couldn't figure out was how to change a hatband. Would have liked to have the flexibility to have one or two others, but it seemed to be too difficult and potentially destructive to remove and install another.