Shellanne T.
I ran out of several colors and…
I ran out of several colors and contacted them regarding it. They sent me and email saying they did send enough colors and they could not send more. All they would do was give me a discount on a reorder which also would not have had enough of certain paints. Bad customer service and duh - I never would have contacted them if they actually did send enough paint.
Response from PaintVibe.com - Paint By NumbersMar 10, 2020
Hello Shellanne, Thank you for your feedback. We would like to explain that we offered you more than just a discount on your order. We offered to send you a complete new kit (namely your painting), so you had more than enough colors. We offered it to you absolutely FREE of charge, you would only pay for shipping cost. As we explained, customs does not allow to ship liquids separately, so we (even at a loss) wanted to send you a whole new kit. I'm sorry you didn't appreciate our good intentions.




