PaintVibe.com - Paint By NumbersReviews of paintbynumbers.shop

I'm torn on this review. I've ordered from here a few times now. Once the images are painted, they really do look great. That said, it takes multiple coats to cover the printed numbers, the numbers are dark and the paint is very thin. It would be that much better if the numbers were a bit lighter in colour, so they could be covered more easily. I also ordered a painting a while back and the paints were all dried up. I inquired about replacement paints and was told they do not ship replacement paints and that I could go to my local craft store and purchase paints to match. What?! Absolutely not. There should be zero reason why replacement paints cannot be sent out. I recently ordered a custom painting of a friend's wedding picture. Unfortunately, it came damaged. Customer service was very quick to get back to me and I should be receiving a new one. I will edit this post when that gets rectified. We'll see how that goes first. Overall, it's a fun hobby but there are definitely some areas for improvement.

Fast delivery. Colours don't really represent original painting (American Gothic) Would be much better if the numbers were printed in a lighter colour, show through light colours and had to go over several times

I ordered a gift card for a friend. They never sent the gift card “code” to redeem the gift card worth $200. You can’t cancel orders once placed. No helpful information was received from support. This issue has been resolved. Thank you.

Ordered using the Buy3 code to get the 4th free. On my end the code went through and showed evryhign was fine. They said I did not use code and they only sent 3 paintings. I messaged support right away and they would not send the 4th free paintng. I never would have ordered 3 ..I only did this to get the 4th free. I previously ordered 6 pairings with paint by Numbers shop and never had any problems. I thought this was the same company ....maybe it's not. Update: They eventually offered to refund 15% on my purchase which I appreciate.

Do not recommend the seller. Mistakenly placed an order thinking it's local since no currency format was mentioned next to the figure of the order (even in the receipt emailed to me - very dodgy). Wanted to cancel just after placing the order since I was charged in a foreign currency (USD) a higher amount than expected to pay. Sent an email to customer inquiries within few seconds/ 1minute I was charged, asking seller to cancel the order and what happened. They took their time to respond and said will try to contact logistics team about this. After a long await with couple of emails sent with reminders almost every other day, close to 20 days I was told its already shipped out of the country. I was given the impression they were trying to contact logistics and I was assuming that is the reason behind the delay in reply. It is amusing that a company takes that long to contact their logistics team and say they can't do anything (seriously what's the point of having that team). Anyway I enquired about how to return the order since I was very disappointed with their customer care and treatment up to that point. I was given an address in Israel to return the goods (not from where it sent or CA - again dodgy). To send it by sea to that address in this pandemic would take close to 3 months and very costly (closer to the order amount I was charged which is not refunded to the buyer). Since there was no use in getting the order refund just to be charged another similar amount for shipping I was forced to keep the goods. Hopefully I don't need to complain about the quality or any issues with the kits, since the return also sucks same as cancellation. Overall Poor customer service!!! shady return policy !!! No order cancellation !!! 3 stars. After the above review seller reached out to give a refund only for the amount charged extra in currency exchange which is a nice gesture. I haven't started using the kits, which I paid for and was forced to keep. Fingers crossed they will look good.

update 1/5/20: company agreed to refund my money or send a replacement order after the package was still unable to be found by tracking and considered lost. Raised my review from from 1 to 3 stars based on them finally rectifying the situation. This company is fine as long as you receive your order. However, if the order is lost all you can get is a cut and paste response (see below). After receiving this response I asked how long until a package is considered lost so I know when I can request a replacement or refund. I never got an answer to this question and eventually received the same cut and paste response again. I tried again but again got no where and received the same cut and paste response. I will now be going to my credit card company in hopes of getting a refund since tracking says the package is still at my local courier for 4 weeks now. "Good day! We apologize for the delays and late updates on your order. Due to this current COVID-19 pandemic, the tracking details are not updated on time. We strongly rely on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that causes delays and we have no control over this. Again, we apologize for the inconvenience and we hope you'd understand this."

Originally I had thought this company was a scam as my order took months to arrive and any communication from them when I had enquired was an automated reply which did not address the problem! However, on discovering a phone number, I messaged and within 24 hours my order was dispatched. From that date it didn’t take long to arrive and although the packaging could have been more robust, I was happy with the order overall. This company needs to address their communication with customers as it gives a poor reflection of the company and leads to misunderstandings. This review replaces the review I had originally written

Great PaintbyNumbers.shop. Good customer service, timely delivery. I ordered 4 paint by numbers, buy 3 get one free. The PBN choices are beautiful. The package is in a box, so professional. The canvas is already mounted on a stretcher bar which is nicely put together with smoothness and ready to paint..so I thought, however.... My plan was to showcase my canvas/stretcher in an open floating frame. To my surprise... it was about 1/4 in. off! Not your true standard 16x20 in. size and the cheapest custom frame on sale is around $50. I can hang the canvas as is even though it’s a little on the thinner side, not your typical thick stretcher bar. Hobby Lobby sells the thick stretcher bars x 4 for all under $5 and they fit in a non glass floater frame. I was surprised to find that the measurements were not the standard 16x20.