Mary P.
Product came damaged but most likely by…
Product came damaged but most likely by the USPS. Emailed company with pictures and they agreed to send a replacement. Quick reply!

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PaintVibe.com - Paint By Numbers (paintbynumbers.shop) has 490 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Art & Handicraft · DIAMOND SPRINGS, California
Excellent

Art & Handicraft · Van Nuys, California
Excellent

Art & Handicraft · San Rafael, California, California
Excellent

Art & Handicraft · Santa Fe Springs, California
Excellent
Showing 28 reviews with 4 stars · Clear filters
Mary P.
Product came damaged but most likely by the USPS. Emailed company with pictures and they agreed to send a replacement. Quick reply!
customer
There was an error when I placed the order, and I emailed them 2 minutes after the order was placed to get it fixed. It took a few days for them to get back to me via email, but they did respond and fix the shipping address. The gift is now on it's way to the correct address!
Ann
So Happy with my purchases! I ordered 3 of them and can't wait to get started. Arrived on time and hassle free shipping. Happy Customer 😊 Thank you Paintbynumbers.
Response from PaintVibe.com - Paint By NumbersFeb 28, 2022
Hello Ann, thank you for your review - we do appreciate it!
Emilie
This was my first time ordering from this company after reading great reviews. I received my order 3 weeks after placing it and the canvases came in perfect condition! Reason not for 5 stars is that I ordered 4 canvases (used the buy 3 get 1 free promotion), but I only received 3. I have sent them a message so hopefully this will be sorted soon.
Response from PaintVibe.com - Paint By NumbersApr 22, 2021
Hello Emilie I hope you're doing great today! We are very sorry for this mistake. Replacement has been processed and shipped out. Please check your new tracking number - we sent it via email Again, we apologise and thank you for your patience and loyalty!
tkalache
Impressionist Elephant I am still working on this painting, and so far I'm loving it! The biggest factor in choosing this company was that the canvas already comes on a frame, which is making it easier to paint, and it's ready to hang when I'm done! My only complaint is that some of the colors are really similar to each other (and different from the original), so when they are side by side they look indistinguishable, making the final product a bit different from the original painting. I also bought an extra super fine brush at Michael's to handle the tiny tiny little spaces. Overall, loving the product and I'm enjoying sitting down every week to work on it. :)
Carol F.
I received very quick confirmation that my order was shipped out a day or two after I ordered, which was so encouraging. However, being in Canada, my order was held up at Customs and then Canada Post was extremely slow to deliver. PaintByNumbers did everything right! But Canada Post was very very tardy with their delivery.
Jay
I love my picture and I love painting it. I just had to wait too long to get it. My money was taken immediately when I placed the order, but it took over 5 weeks to get here.
Response from PaintVibe.com - Paint By NumbersNov 15, 2020
Dear Jay, Thank you for your review. Your order was shipped immediately. We are really sorry for the long shipment, however as an online retailer, we rely strongly on the postal system to deliver orders to our customers and sometimes, despite all our efforts, there really can be unforeseen incidents that are beyond our control. Like covid19, for example. Hope for your understanding
Helen F.
Good service and friendly staff