PacklaneReviews of packlane.com

Customer Service at it's finest! From ordering, to delivery, to even filing a claim (unusual that it's needed though), every single person I've interacted with at Packlane has been extremely responsive, helpful, and knowledgeable! And they're all pleasant to work with on top of that!! Great company to work with and if I could give them 6 stars I would! Products are high quality and I highly recommend this company!

*** Update 2023-07-23 *** Packlane contacted me after 5 days and offered to correct the issue. They stated that they would also institute an acknowledgement response to support emails moving forward. I'm glad this was finally addressed and hopefully some additional QC will be put into the process as well. Given that they did finally address the issue to my satisfaction, I am raising this review from 1 star to 4 stars. My logic is 3 stars for timely delivery and a generally good product (sans the printing errors) - this is expected as a baseline. The ease of placing the initial order and the eventual customer care also deserves a star. The current lack of a support phone number, an automated support response system, and the delay in getting support justifies a one star hit. If/when the support issue is addressed, I will re-address the rating. Based on their recent response, I will consider using them again for future orders. *** Original review *** Over a 3rd of our boxes arrived incorrectly printed. Sent numerous emails, submitted their online support forms, and no response at all. Not even a 'got your message' type of response. NADA. Absolutely the worst customer support imaginable. We have been ordering from Packlane for years but after this latest experience you can be sure it will be our last order.

Horrific customer service. Had the most frusterating experience throughout our entire order process. Customer service takes so long to reply via email and when you can actually get ahold of customer service on the phone, they say they will call back with no info and then you just never hear back. I would recommend NOT using them if your order needs to arrive by a specific date.

I would never recommend. Their boxes are poorly made and do not close. If they do close, the box looks like it was mangled. I will never be ordering from here again. Such a hard loss for my small business too.

They've been hiding something from their customers: they were acquired. Since Nov 2022 their boxes come from Packola, the lower quality alternative (go read their reviews!). I went with Packlane in the first place to avoid this company! Their boxes are much flimsier than before. It's very unfortunate, a good trustworthy company down the drain.

Deplorable customer service. I spent hours and hours of my time trying to order a box. What a waste of time. I could've got the order. Placed in 3 to 5 minutes if they have a customer service phone line but they don't. I've chatted with eight or nine people. Now I'm trying to get this box ordered every time you get another person on chat you gotta explain the situation all over again. If you even navigate to another page on the website, you just close the chat, you gotta start all over again with somebody else. I had a problem uploading my design into the template would've taken like I said just a minute or two that have somebody help me with this order. I really don't recommend this company.

It was easy to create the designs and actually see how the box would look before the purchase. The whole ordering process was user friendly. The boxes came out as best as possible. They informed me my picture should be better quality, but I used it anyway and the boxes still look great.

Exactly what we were looking for. Product is high high quality, durable, print is perfect, 3D design tool easy to use. And as if that wasn't enough, delivery arrived 3 days EARLIER than the 10 day window they had given me for them to arrive! Boom. Roasted