PacklaneReviews of packlane.com

Second time ordering mailer boxes from Packlane. We LOVED them!

Great company, they always deliver a phenomenal product

I have had the WORST experience. I ordered boxes with a delivery date at the end of January. It's now Feb 12th, and the boxes are not expected to arrive on time. I have called customer service two times, and both calls were a waste of time. Oh, and the "approve proof" button never worked. I will never use this company again, and neither should you!

I worked with Chase McCurdy. This team member was very attentive, very thorough, and provided great information. He is a huge reason why I and my VP decided to transition from a previous provider to this company. He truly deserves recognition for his talent, and I look forward to working with Packlane here on out!

Ordered boxes in the past and tried to reorder but the old templates were no longer available. They sent me the templates and I could not edit it and had to start over. I started over and ordered the boxes and tried to match the color to the old boxes through the computer screen. They have no PMS matching colors only CYMK values that they did not supply on the old order. I ordered new boxes and the color is way off. It's hard to tell from a computer screen the exact colors in CYMK (if they don't provide that from the old order). Contacted support and they basically what they printed matched what was ordered on the computer screen and I could re-order the boxes on my own dime...so basically..SOL. I like the quality of the boxes but for returning customer I was very disappointed with the color of the printing.

Brandy, the customer service rep I worked with was nothing short of amazing! She was very helpful and prompt with responses. The customer service is truly 5 stars!

Brandy at Packlane has been so helpful!

We have ordered from Packlane for many years now and I appreciate the ability to see my design right on the screen when I'm creating it. The quality of the boxes was very high and well done for many years. The downside is the the price is super expensive when ordering small runs and I get that the custom box requires extra work. The shipping that is tacked on later is not really a great surprise, it would be nice to know up front that the shipping increases the price of the box dramatically and is really left as an unknown until the boxes are shipped. In the past when seeking better pricing I was told the wait time would be weeks longer than the usual 4-6 weeks because they had to switch print styles. The price would be more up front and less later. The salesman had horrible customer service and I wasn't impressed for as many boxes as we print - even if we are smaller we are a frequent customer. Our most recent order was obviously printed more cheaply. Instead of a nice clean cut box they smell like the smoke cut from a laser printer that burnt the edges of the boxes. They are also made from thinner box material and the coating on the box is thinner as well giving an over all cheap look - the price I paid was in the 10K's and NOT cheap on my end at all. I'm pretty disappointed after all this time we have put in. If I wasn't a busy business owner I'd probably be looking for better customer service. For now we make do with what we have until we can find time to look for new printers.