PacklaneReviews of packlane.com

So easy to design. Arrived ahead of schedule. Quality is fantastic.

I had a box created, wanted to see what one would look like before I did a big order and was debating doing a product demo for a possible gofundme. Had to pay 60$ for one box because shipping was insane. On the proof it was incredibly detailed as the image I used was. Just got the box and the image was blurry and didn't look anything like the proof. Huge waste of money all around.

love packlane + i've used it several times before! the process is mostly seemless. i did have one issue with the incorrect design files being used in the proof, however it was quickly resolved. the boxes came quickly + looked great! they could have been scored a little better (about half the boxes had weak scoring in some areas) - but printing was flawless.

Packlane manipulates their information to make themselves look good and leave customers in the dark and in the dust... We paid rush fees for both production and shipping of a mere 25 mailer boxes. First, they have "technical difficulties" with the design file we delivered, which is fully based on their own template file. It takes almost 2 days to have this fixed. And it turns out, that this isn't part of production. Really?! Second, we paid for rush delivery. As their ordering system states: 1 Day by 3PM. So, that means if shipping happens on May 10, delivery should be on May 13 (weekend not included, we understand that). But instead the delivery date is May17! That later got updated to May 16, which is still not May 13. Ehich we were promissed by the support team. After calling Packlane we learned that next day delivery only happens if production doesn't fall within the stated day range... That is not what their website says. Needless to say that we are extremely dissatisfied with the service Packlane claims to offer.

There were no surprises, the product looked just like I designed. I was extremely pleased with the service and the quality of the product. I will definitely us Packlane again.

Easily the best customer service I've ever received from an e-commerce platform. I've been ordering for years and their staff (especially Jaime!) are incredibly helpful and the boxes themselves are great quality.

Fast and easy. Design team was helpful. The hardest part was figuring out digital color vs printed color--but you'll experience that at just about any print shop. Wish we could insert Pantone codes for the most accuracy. But otherwise, easy to work with.

I used the design tool on Packlane to create my design, then clicked purchased. The 1st proof came through and it did not match the design I created using the design tool - the fonts, sizing & spacing had been changed. It was VERY difficult to communicate this, as you can not upload photos or screenshots when rejecting proofs. I asked for a refund during the process, since progress was going so slowly, and then was given a free design package instead- While I appreciate the gesture, it should have never been necessary if the design translated properly in the first place. My timeline is blown and I now have zero confidence in the final product or using Packlane again for future projects. It has been a very frustrating 3 weeks of waiting and back and forth.