PacklaneReviews of packlane.com

The website was very simple to use. The order arrived earlier than expected. The order consisted of print on all sides, 2 of the same context. 2 sides were off center and the third side is smeared. I only checked half of the order assuming the remainder was the same. So only one side of the box is 100%. Will not use again.

We had a lot of things go wrong on our most recent order. There was a line around the entire box, as if one of the ink heads wasn't working properly. There were some areas where our art wasn't printed at all and the white box was visible beneath it. Lastly, even using their dieline the tabs that closed the box were too short, so the boxes would not stay folded without tape. Packlane responded well and offered to reprint for us, so I do appreciate their attempt to remedy the situation. Unfortunately the lead time for a reprint was too long and wouldn't work with our project. They gave us a refund instead.

We have ordered many boxes from Packlane and always order the dreamcoat print so that the boxes are elevated experience. This time we ordered the same dreamcoat, but they were printed incorrectly without it. I understand that mistakes are made, but the claims people are making it hard to get it fixed. We have ordered many times from yall - so we know the difference, and have sent photos/videos showing the difference, however they are still making us send boxes back before making any correction. so now we have missed the timeframe where we can get them reprinted and sent out in time to our influencers as a high end box. Very frustrating. I would understand if this was our first order, but this is about our 7th, so for the claims team to not right the wrong instantly is not good business.

I used the design tool on Packlane to create my design, then clicked purchased. The 1st proof came through and it did not match the design I created using the design tool - the fonts, sizing & spacing had been changed. It was VERY difficult to communicate this, as you can not upload photos or screenshots when rejecting proofs. I asked for a refund during the process, since progress was going so slowly, and then was given a free design package instead- While I appreciate the gesture, it should have never been necessary if the design translated properly in the first place. My timeline is blown and I now have zero confidence in the final product or using Packlane again for future projects. It has been a very frustrating 3 weeks of waiting and back and forth.

They charged $18 shipping for a sample box that cost $40... Seems like they use a pricing strategy of getting you in with low box price and then once you've gone through the whole process, hitting you with crazy shipping costs, that you will most likely eat, because the process was so long. Also, the ink is weird like spray paint on cardboard. I've never bought something with this texture and it seems really low quality and unprofessional.

Packlane does not stand behind the quality of their products. The first round of shipping boxes I ordered from them were excellent. When I reordered, the print job was so slick and slippery that packing tape and mailing labels would not stick. I tried to let their customer service know and they brushed me off, implying it was my fault for ordering the wrong finish or using the wrong kind of tape. I simply re-ordered the same product that had been working in the past. Instead of earning a loyal business to business customer for life, they have belittled and alienated us. I would not recommend them.

Placed the first order via their website using the design feature which was very convenient. Boxes took about a month to arrive & I was happy with the results. We did a run of 1,500 boxes and since I liked the outcome I went back to them for a quote on more units. At the same time I shopped around and found a few places with cheaper pricing but I suspected they were oveseas (and after even more research I figured out most Custom Box companies outsource their printing to other factories so, you may be getting the exact same product from different places. It seems as though they are just brokering your printing for you?). Wanting to support a US Woman led business I went back to Packlane for a quote. Sent my info. Was told I would get a quote in 1-2 days. 5 days later I asked for an update. That email was ignored. 6 days later I asked Customer Service for an update. I received an email letting me know they would follow up soon. Its been 10 days and I havent gotten a quote or any update. In the meantime I went back to another company (who's price was literally 50% less from packlane.com quote - not sure what the actual quote from the rep would've been since I didnt receive it) and sent artwork, received the proof, approved all designs, got the quote and paid while I'm still waiting for an email from Packlane. Sad that I won't be able to support them, but we are entering a busy sales season and I can't wait weeks just for an update. So, if you are doing a small job, can use the website design feature and don't have the need for a service rep to assist you - I think they were a good choice. If you do large orders and will need a point of contact or timely service, you should probably go elsewhere. The people I ended up using contacted me and followed up daily through the process. They seemed more motivated. Feel guilty for leaving this review but it was oddly difficult finding a print place and there wasn't a lot of reviews online or recommendations from small business owners so if I can help someone else in their search...

My experience with Packlane started great and ended poorly. They build a great user interface that makes it very easy and interactive to create custom boxes to exactly the dimensions you need without a designer. I was super excited about it and would have been a total word of mouth fan...until it came time to check out. I was trying to order $500 worth of boxes, and they wouldn't let me combine my two designs into a single cart order, so they wanted to charge double shipping. I went to call them to get help, and they don't have a phone number. Their live chat wasn't live at 9a CST, so I emailed them and they didn't get back to me until 5 hours later. When they did respond, they admitted their cart functionality wasn't fully developed, hoped it was something they could fix in the future, and apologized for the inconvenience, but refused to refund/discount some of the shipping costs. In the Amazon-era, our expectations for customer service, shipping costs, and response time are higher than ever, and it doesn't matter how sleek your website is, if you don't invest in the fundamentals, take care of your customers, and help solve problems they run into with you, then you aren't a company that's going to last in the long run. Hopefully, they can turn this around or someone can do it better than them because there's a need for the service.