Packlane makes it easy and affordable for small businesses to design and order custom boxes and packaging. Through Packlane's online store, customers can apply their own branding and artwork to various stock packaging styles, get an instant quote, and preview their box designs in full 3D using state of the art browser technology. Customers can place orders in quantities as low as 10 units and see it delivered in 2 weeks.
Packlane (packlane.com) has 452 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Matt G.
Great experience. Did some shopping for the best price tied in with best shipping and Packlane was my choice. I could not be happier with my choice and plan on much future business with Packlane. Everything was printed centered and as designed.
Precious Palettes I.
From the assistance of the customer service agents with the design of our gift set mailer to the regular updates, and finally the delivery, excellent experience! The product quality is superb.
Lamp Rebel Worldwide S.
Went to them for Professional Packaging, what i got is broken items in there engineering grade Boxes. The criteria that i specifically asked them for and the specifically agreed to. When addressed got a reply of Sorry we will fix it. And then i had to wait ca 2 months for them to come up with a solution but was always ignored. Never got a solution. For weeks trying to get a reply. No money back, no solution. Horrible Horrible business practices. I can not recommend at all. Only Promises no delivery. Its not the money i lost but the time i lost in the process that is so so infuriating. Its criminal what they are doing.
Ash S.
if only i could give zero reviews... stay away from this company. they waste your time and money. they misprinted my order and instead of fixing their mistake and sending me my correct order, they refused to take responsibility for their own fault and offered me $50 store credit. such an awful company morals, such an awful customer care...
Brian
Excellent custom packaging for our shipping needs!
Colleen
We have ordered many boxes from Packlane and always order the dreamcoat print so that the boxes are elevated experience. This time we ordered the same dreamcoat, but they were printed incorrectly without it. I understand that mistakes are made, but the claims people are making it hard to get it fixed. We have ordered many times from yall - so we know the difference, and have sent photos/videos showing the difference, however they are still making us send boxes back before making any correction. so now we have missed the timeframe where we can get them reprinted and sent out in time to our influencers as a high end box. Very frustrating. I would understand if this was our first order, but this is about our 7th, so for the claims team to not right the wrong instantly is not good business.
Response from PacklaneOct 23, 2024
Thank you for providing your order information. I will be reviewing your order with my customer support manager and will be in touch with you shortly via email.
Michael P.
Happy first time customer. I got a helpful representative on the phone. Did me a small, but meaningful, favor on the design to make my life easy. Aside from that, everything went smooth. Good quality, order arrived a few days ahead of schedule, good price.
Shelley K.
Excellent customer service and quality!
