Packlane makes it easy and affordable for small businesses to design and order custom boxes and packaging. Through Packlane's online store, customers can apply their own branding and artwork to various stock packaging styles, get an instant quote, and preview their box designs in full 3D using state of the art browser technology. Customers can place orders in quantities as low as 10 units and see it delivered in 2 weeks.
Packlane (packlane.com) has 452 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing452 approved reviews, newest moderated first
Donna D.
Excellent company! First class service and product. Paid for fast production time for 1-3 days and it was done the next day, shipped out and we received our order one week earlier than we had to have. No extra shipping fees had to be paid! Boxes looked great and good quality. Will definitely be using them again!
Trevor P.
Quality, price, speed, ease of use...what more can I say?
Mark
Boxes are very good - customer service and turnaround is of a high standard too. Very easy to design boxes which is a major plus. Because we order to the UK, the major disadvantage is their shipping costs. They quoted $381 to ship to the UK, whereas my US shipping company quoted $140. Therefore I had to pay internal US shipping costs to Floirda and plus international shipping on top (and it was still cheaper than quoted). I did ask them about this and Packlane said they pay at shipping at cost... not sure who to believe here because if that's true they are paying 3 x what other businesses pay.
Response from PacklaneJun 20, 2018
Hi Mark! So glad you liked your boxes overall, but definitely want to look into the shipping question with FedEx and our Dev team. My first thought is that the limited international methods we offer could be faster than the methods your drop shipper ultimately set up for you, but there could be other details at play. Would you please email me at [email protected] and cite this conversation? I'll let you know what we find out and if we're able to knock any $$ off shipping in the meantime for you. Thanks so much for reviewing us!
Rachael L.
Packlane (Mike T. specifically) is the absolute best! We are an established subscription box company but have been DIYing our packaging for 2 years. It was time for a major upgrade. We did our research and finally settled on Packlane after reaching out to a few competitors. We chose Packlane because of their flexible model, value, and proximity to our HQ. I thought all box companies would be nearly indistinguishable from each other, but now I know that's not the case. Mike T. was the first person who replied to our inquiry and he has been diligently working with us since the first interaction. Every question and request we have about quotes, box specs, artwork, shipping, he has answered thoroughly and with a sense of urgency that I really appreciate as a startup owner. We had a special situation where our company was invited to showcase our product as a large national retailer shareholder event. Mike T. went out of his way to help us figure out how to make it happen by guiding us through how to expedite our print so that our new boxes could be featured at the event. I could go on and on with examples of how Mike T. has gone above and beyond my expectations. I hope that Packlane realizes how much of a gem they have on their customer service team! Thank you!
Jane Cutler T.
We absolutely LOVE Packlane. We've been really happy with the quality of our boxes (2 different custom designs with custom box sizes and printing plates) as well as with the excellent customer service. The pricing is super competitive (it was cheaper to buy from Packlane and ship to us than to go with any local box supplier) and the quality is great! For our last order we needed a really fast turn around, and Packlane really came through for us!
Adelle A.
My experience with Packlane started great and ended poorly. They build a great user interface that makes it very easy and interactive to create custom boxes to exactly the dimensions you need without a designer. I was super excited about it and would have been a total word of mouth fan...until it came time to check out. I was trying to order $500 worth of boxes, and they wouldn't let me combine my two designs into a single cart order, so they wanted to charge double shipping. I went to call them to get help, and they don't have a phone number. Their live chat wasn't live at 9a CST, so I emailed them and they didn't get back to me until 5 hours later. When they did respond, they admitted their cart functionality wasn't fully developed, hoped it was something they could fix in the future, and apologized for the inconvenience, but refused to refund/discount some of the shipping costs. In the Amazon-era, our expectations for customer service, shipping costs, and response time are higher than ever, and it doesn't matter how sleek your website is, if you don't invest in the fundamentals, take care of your customers, and help solve problems they run into with you, then you aren't a company that's going to last in the long run. Hopefully, they can turn this around or someone can do it better than them because there's a need for the service.
Response from PacklaneApr 25, 2018
Hi Adelle, Sorry for the initial confusion about cost setup with our shipments. To recap our conversation from later that week-- With multiple large parcels, there isn’t a change in shipping setup if orders are combined. Four total parcels were needed to hold the total count of shippers, regardless of the number of orders placed. Thank you for pushing through the confusion to place your orders that day. I hope now that the delivery is complete, the experience ended on a great note.
Scott D.
Thank you for providing a great end result product for my small business. I hope my customers reuse the boxes for smaller items.
Valerie Packard J.
We went with these guys, even though they were more expensive than other options, because they promised to have a fast turnaround time. They promised to have our boxes to us by dec 21. Didn’t happen. Then they said dec 27. Didn’t happen. Then they said Jan 2. Then it was Jan 3. Still don’t have our product, despite paying for expediting. Talked to their COO who was about as rude and unapologetic as they come. Definitely won’t go with them again.
