OzarkeReviews of ozarke.com

Highly recommended

Aggressive cancel/return policies imo. Google product also for best price

Thank you for the great service provided.

I’m updating this review due to the prompt and satisfactory customer service I received following the order delays. While the product has not yet arrived, the rep from Ozarke made things right and while I cannot use the product due to contractors completion of the project, the prompt customer service response helps restore some confidence in the company. They also indicated they’ll be updating their website to better reflect accuracy of stock and shipment expectations.

I first ordered the zen lamp in natural for my studio opening in August. It went on back order so i cancelled. They were very responsive and kind. I couldn’t find another lamp I liked as much for the particular spot so I reordered it a month later. It was running behind a bit so they offered me several options as a courtesy. They didn’t need to do that but I was very impressed. I love my lamp! I would order from Ozarke again for sure.

Right at the top of their website, it says in large letters- "All Orders Ship Next Business Day From Houston, Texas". I don't know how these companies get away with blatant deception like this. My order took over 3 weeks to ship, finally shipping from China. I had to email multiple times to see if it was ever even going to ship. If I hadn't continued following up, who knows if they would have even shipped it? Ozarke is just another dropshipping site, shipping orders from China, and plastering their website with lies to make it look like a legitimate US company. Guaranteed all the 5-star reviews you see here are fake as well.

I was really excited to order from Ozarke during their Labor Day sale, especially since their website advertises next-day shipping. Unfortunately, my experience has been frustrating and disappointing. After placing my order on 9/2, I wasn’t notified until afterward that the item was actually out of stock — even though it was (and is) still showing as available on their site. I was first notified it would restock by 9/9, but then later informed it would take another week after that before it would even ship. What was supposed to be next-day shipping has now turned into more than two weeks of waiting. The only way I’ve been able to get updates is by contacting their customer service multiple times across different channels (chat, email, even Instagram). It feels misleading to sell items as “in stock” with next-day shipping when that isn’t the case, and the lack of proactive communication has left me feeling let down. I really wanted to love this company, but the experience has made me lose confidence in ordering from them again. Hopeful I receive my order soon so I can actually enjoy the product. 10/8/25 Update: I received my order (in California) on 9/25, and it was unfortunately damaged. I contacted JP in Customer Service, and he suggested I could steam the shade to remove the dents or submit a replacement request. I tried to steam the shade, but it only made it worse - so submitted a replacement request on 9/28. Since that point, the replacement shipped promptly (shipped on 9/30, arrived on 10/4), and was in perfect condition. Near the end of this saga, Jorge, a Customer Service Manager, stepped in to ensure I am happy with my order. Along with JP, Jorge has worked diligently to improve my experience, so I have updated my review to reflect their efforts to improve my perception of Ozarke. I do love my lamp and am grateful for the efforts made to remedy my poor experience. Thanks Jorge and JP.

Product is well made, came well packed, fabulous for the price. We love the lamp. Regrettably we were only told it was out of stock after purchase. However customer service were receptive, honest and efficient.They knew exactly when the product would be in their warehouse.Once back in stock communication was excellent and delivery was flawless. I will definitely purchase products from them in the future