OzarkeReviews of ozarke.com

Nice design. First order the shade was crushed due to inadequate packaging. Unable to assemble. Screws too short/countersink too shallow in 2 of 3 legs. But Wait!!! There’s More!!!! Ozarke customer service reached out (I received a call from an actual person!) who sent a replacement at no charge. Update October 19, 2026 The replacement arrived undamaged and the parts fit properly. Excellent customer service and quality the 2nd time around.

Fast and accurate response was much appreciated. My wife is happy now!

After posting my original review, I was contacted directly by a Customer Service Manager who had read my comments. I truly appreciate that Ozarke took the initiative to reach out rather than simply responding publicly. He listened carefully, understood why I was disappointed, acknowledged that my experience fell well short of the company's standards, and was genuinely committed to making things right. Throughout our conversation, he was professional, empathetic, and solution-oriented. He never minimized my concerns and accepted that the lack of communication, pricing confusion, and delayed delivery had resulted in a very frustrating customer experience. His willingness to take ownership and work toward a resolution has restored my confidence in the company. Because of his efforts, I have decided to give Ozarke another opportunity and have placed a new order. I am leaving my original review below for transparency so others can understand both what went wrong and how the company responded. If my new purchase is fulfilled as expected, I will gladly update my review again. **Buyer Beware – Misleading Pricing, Poor Communication, and No Accountability** My experience with Ozarke was extremely disappointing, and I would not purchase from this company again. I ordered two Millipede Wall Sconces after they were advertised on the website for $189.99 each. When my order was processed, I was actually charged $260 per sconce, less a 15% promotion (DAD15), resulting in a charge of approximately $221 each. To make matters even more confusing, the website was later changed to show the $189.99 price crossed out and replaced with the higher $260 price. I've seen retailers cross out a higher price to advertise a discount, but I've never seen a company cross out a lower price and replace it with a higher one. It made no sense and left me questioning the pricing practices. The product page also prominently advertised a 10-day delivery, yet after 30 days, I had received no shipment, no notification of a delay, and no communication whatsoever. Only after I contacted customer service did I learn that the item was apparently out of stock. At no point during the ordering process was there any indication that the sconces were unavailable or that the advertised 10-day delivery applied only to in-stock items. While waiting, the company launched a 20% Summer Promotion. Since my order had not shipped after a month, I requested a price adjustment from the amount I paid to the current promotional price. Based on the original advertised price of $189.99 and the current 20% promotion, I calculated that I should have received a credit of approximately $138.02, plus applicable tax. The first customer service representative, MJ, was pleasant but said she was unable to help and could only send an internal summary of my concerns. She assured me someone would call within a couple of hours. Mo did call as promised, but the conversation resolved nothing. He apologized repeatedly but insisted that $260 was the "correct" price, refused to honor the originally displayed $189.99 price, and would not apply the current 20% promotion despite my order remaining unfulfilled after 30 days. His only offer was a $50 store credit. A store credit was not an acceptable solution. This wasn't a purchase I'd be making repeatedly—it's not like buying shoes every season. I was purchasing lighting for my home, and after this experience I had no interest in receiving store credit to spend with the same company. After considerable back-and-forth filled with apologies but no meaningful resolution, I cancelled my order. I also requested the contact information for the company owner so I could express my concerns directly, but I was told that information would not be provided. Between the confusing pricing, the misleading delivery expectation, the lack of communication about inventory delays, and the refusal to make the situation right, the entire experience left me questioning the company's business practices. The website is beautiful, but my customer experience was anything but. I will be following up with my credit card company to ensure the charges are handled appropriately. Buyer beware!

I dislike these reviews with ratings, they seem to imply criticism when you rate anything or anyone below the top rating. I don’t have anything to criticize, the order was processed fine, the order arrived exactly when it was supposed to, the packaging WAS top level, the product survived a blow to the cartooning, everything was fine. Quite extraordinary actually. I think my 4 could be a 5 if the product was more substantial and worthy of what I consider high quality. It’s very good quality, but not extraordinary or exceptional. The floor switch is a nice touch but the cost of manufacturing a $250 light fixture like this is more aligned to a $100 retail pre Covid era. I get the tariffs but sheesh! Overall a nice lamp for my needs.

Update: After much back and forth with their customer service, they agreed to refund the $54 and also provide a gift card worth $120. Updating review to 4 stars. Purchased a floor lamp but had to delay the delivery by 2 days via UPS. However, UPS made the mistake of shipping it back to Ozark. I never received the lamp yet Ozark charged me $54 to return a $150 floor lamp. They would not budge on their stance. Beware.

Update: Ozarke reached out to help and sent me another lamp incase mine was defective. So far I’m pleased with the replacement. While the wood has a less orange tone to it, the construction was annoying. I ended up having to drill the holes for the screws a little bit bigger. If they made the screws just a tad bit longer, that wouldn’t be needed. I’m happy with the lamp overall. Original: The lamp is a really cool design. I really wanted to like it. Unfortunately the color is nothing close to “natural”. It’s very orange. The lamp base is closer to natural. The construction of the lamp is really cheap. I couldn’t get the screw in one of the holes. The hole on the leg isn’t big enough for a screw. One of the holes was too deep and when screwing in the bolt, it came through the other side. Really disappointed!

The lamp we purchased was very well made and pretty. When two of the globes on the lamp arrived shattered, we were quickly able to get replacements sent. There was an issue getting both (we only received one replacement), but customer service was responsive and immediately sent another replacement. Very grateful for their support.

It has a sleek design and lights up my room pretty well