Rena
Please, avoid Ozarke at all costs.
My husband and I purchased two sconces from Ozarke on August 23 for nearly $900. At no point when we placed the order were we informed that the items were backordered or out of stock. Weeks went by with no meaningful update. I called and was told they should be ready within a few days. Nothing happened. I called again about a week later and was told they were in production and would be finished within a few days. Still nothing. I called again and was then told they were being packaged. Another week went by with no shipment. After becoming increasingly frustrated, I escalated the issue to a manager. He promised that within a day we would have shipping information. A few days later, we still had nothing. He then called and assured us that within 48 hours, maximum, the sconces would be shipped. That 48 hour deadline passed today. Still no shipment. Still no tracking information. It is now October 1. We ordered these sconces on August 23 specifically to have them well in advance of our kitchen renovation. Instead, our renovation has been delayed while we have spent weeks chasing this company for an order we paid nearly $900 for. The most frustrating part isn't simply the delay. It is the repeated promises that something will happen "in a few days," "within a day," or "within 48 hours," only for those deadlines to pass with nothing happening. Who would have thought two sconces could take well over a month to arrive, with no clear end in sight? I am writing this review because I wish someone had warned us before we ordered. Based on our experience, I would strongly caution others before purchasing from Ozarke. We feel completely disrespected as customers, and this entire experience has been incredibly disappointing.