Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store reviews

10,527 approved reviews, newest moderated first

SECHREST, J.
Nov 24, 2023
The people are great
This company has no problem helping me work out exchanges and doing it in a timely manner. One thing I do not like is me having to pay shipping on a returned unit. They sent two "Claire" units in a row that were CLEARLY faulty. I AM NOT THE REASON this equipment was failing so I feel I shouldn't pay the price for it. Other than that, they treat you respectfully and make sure you are happy in the end.
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for your feedback, John. We're pleased to hear that our team has been helpful and respectful in assisting you with exchanges and that we were able to resolve your issues in a timely manner. Customer satisfaction is very important to us, and we're glad that we could make sure you're happy with the outcome. However, we understand your concern about having to pay for shipping on returned units, especially when the equipment was faulty. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us and highlights an important area for improvement. We will take your comments into consideration as we continually strive to enhance our customer service and policies. If you have any further concerns or need additional assistance, please don't hesitate to reach out to our customer service team. We are here to help and ensure that your experience with us is positive and satisfactory. Thank you for choosing our services, and we appreciate your understanding.
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Tompkins, M.
Nov 24, 2023
Timely and helpful
I was only home from the doctor's office for a few hours when my oxygen arrived. Since I live in Houston. that was unexpected. The tech was friendly and helpful.
Response from Oxygen Concentrator StoreNov 28, 2023
We're pleased to hear that your oxygen delivery arrived quickly, especially during what can be a crucial time. Our team aims to provide excellent service, and we appreciate your kind words about our technician's friendliness and assistance. If you ever require further support or have any questions, please don't hesitate to get in touch. Your well-being is important to us, and we're here to help.
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Karkhoff, E.
Nov 24, 2023
Nick was very pleasant and attendant to…
Nick was very pleasant and attendant to all my questions. The products arrived promptly and the price was reasonable. I will definitely do business with your company again!
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for taking the time to share your positive experience with Nick. We're delighted to hear that Nick provided you with excellent service and that your products arrived promptly at a reasonable price. We look forward to serving you again in the future. If you have any more questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us!
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Alan
Nov 24, 2023
Prompt delivery of the equipment and…
Prompt delivery of the equipment and good operating instructions.
Response from Oxygen Concentrator StoreNov 28, 2023
We appreciate your feedback, Alan! It's great to hear that you received prompt delivery of the equipment and found the operating instructions to be helpful. If you ever have more questions or need further assistance, please feel free to reach out. Your satisfaction is important to us, and we're here to help with any oxygen-related needs you may have.
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Harry A.
Nov 24, 2023
Obtain what I needed in an efficient manner.
I was able to consult with the representative and select the equipment for my requirements. The order was placed and the equipment arrived in two days. First class service.
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you, Harry, for sharing your experience with us! We're delighted to hear that you were able to efficiently obtain the equipment you needed and that you had a positive experience with our representative. If you ever have more requirements or questions in the future, don't hesitate to reach out. We're here to provide first-class service and support for all your oxygen needs.
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customer
Nov 23, 2023
Response was fast
Response was fast. Very competent and compassionate representative, couldn't ask for more.
Response from Oxygen Concentrator StoreNov 28, 2023
We're thrilled to hear that you had a positive experience with our fast and compassionate representative. Providing competent and caring support is our top priority, and we're here to assist you whenever you need it. If you have any more questions or requirements in the future, please don't hesitate to reach out. Thank you for choosing Oxygen Concentrator Store!
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Witt, N.
Nov 23, 2023
Luke Corrick
Your online sales representative, Luke, was friendly and informative. He was very patient and answered each question until I felt confident in my order. The machine arrived in two days, it was packaged very well to protect it during shipping. The startup directions were easy, and we had the machine up and running quickly after charging the battery.
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for sharing your experience with Luke and the Oxygen Concentrator Store. We're thrilled to hear that Luke provided you with excellent service, and that you received your machine quickly and in good condition. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We appreciate your business and are here to help with all your oxygen concentrator needs!
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Nist, P.
Nov 23, 2023
The machine works for an hour or so…
The machine works for an hour or so then it stopped and caused the lights to blink ? Very disappointed
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for reaching out, Pam Nist. We apologize for the issues you've continued to experience with your machine, especially after it was recently serviced. It's understandable that the machine stopping and causing lights to blink, particularly so soon after maintenance, would be disappointing and frustrating. We take these matters seriously and have already set up a case to bring your machine back for another thorough examination. We recognize the inconvenience of having to send your unit back again and share your concern about the persistence of the problem. Upon receipt of the unit, our technical team will conduct a detailed evaluation to identify and rectify the issue. We are committed to resolving this matter to your satisfaction and will keep you updated throughout the process. We appreciate your patience and understanding as we work to address this, and we hope to restore your confidence in our products and service. If you have any further questions or concerns in the meantime, please don't hesitate to contact us.
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