Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreOct 12, 2026

Thank you for your feedback, and we're sorry to hear about the trouble with your tank. That sounds really frustrating. We've looked into this, and we don't sell or supply oxygen tanks, so we think this review may have been intended for a different company. We'd recommend contacting your tank supplier directly so they can help resolve the issue. If we've misunderstood and you did purchase something from us, please contact us at 877-303-9289 with your sales order number and we'll be glad to help.

Response from Oxygen Concentrator StoreOct 1, 2026

Thank you for your feedback and for recognizing our service team. We're glad the repair process was easy to follow, and we're sorry you needed it at all. We understand how frustrating it is when equipment you rely on for travel needs service, especially with so few hours on it. Oxygen concentrators are hardworking machines with many moving parts, and it's common for them to need a repair at some point during the warranty period. That's exactly why the warranty is there, and we're glad yours was covered, so the repair itself didn't cost you. We'd also like to clarify the $40 charge. The repair was covered under warranty, and the $40 is for a prepaid UPS shipping label. We offer this to every customer as a convenience if they'd like us to provide the label, and customers are always welcome to ship their unit on their own instead. We're sorry that wasn't made clearer when you arranged the repair. If you need assistance in the future, please do not hesitate to call 877-303-9289.

Response from Oxygen Concentrator StoreSep 18, 2026

Thank you for letting us know about this, and I'm sorry for the frustration with the cart for your Rove 6. That's not the experience we want you to have. We've tried reaching you several times by phone and once by email to get this resolved but haven't been able to connect yet. We'd really like to make this right. Please give us a call at 877-303-9289 whenever it's convenient, or reply to the email we sent, and we'll take care of this right away. We appreciate your patience and hope to hear from you soon.

Response from Oxygen Concentrator StoreAug 31, 2026

Thank you for sharing this, Abby, and please accept our heartfelt condolences on the loss of your mother. We are so sorry you were navigating our buy-back process during such a difficult time. We are glad Chris made a good impression, and we are sorry to hear the information available to you was not clear, which understandably led you to make other arrangements before he could step in. We truly wish the timing had worked out differently. We deeply appreciate you taking the time to leave this feedback despite the circumstances, and we are grateful Chris could be a bright spot during a hard week. If there is ever anything we can do for you, please don't hesitate to reach out directly at 877-303-9289. Wishing you and your family peace and comfort during this time.

Response from Oxygen Concentrator StoreJul 24, 2026

Thank you for your feedback, Clark. We're sorry the different settings were confusing to follow. Please call us at 877-303-9289 and our team will be happy to walk you through exactly which setting is right for you. If you ever need anything else, feel free to reach out, we're here to help!

Response from Oxygen Concentrator StoreJul 1, 2026

Thank you for your feedback, Lavinda, and we sincerely apologize that your concentrator was not functioning properly when it arrived after the repair. That is absolutely not the experience we want for any of our customers, and we take situations like this very seriously. I'm glad we were able to reach out right away and work through some troubleshooting together, and that the unit is now up and running.  Please don't hesitate to reach out at 877-303-9289 if anything comes up in the meantime, we want to make sure this is fully resolved for you. Update: Thank you for updating your review and for your patience. We're glad the communication has been helpful. If you notice any continued noise or change in performance, please reach out and if you'd like to send the unit in, we've documented everything on our end and will make the process as quick as possible. You can always call us at 877-303-9289 with questions. Update: We apologize for not catching the loose capacitor on the first pass. Oxygen concentrators are essential equipment, and back-and-forth repairs are never the experience we want our customers to experience. We're relieved to hear the machine is now operational, and we appreciate you recognizing our customer support team's efforts along the way. If you notice any further issues with the machine, please don't hesitate to reach out to us directly.

Response from Oxygen Concentrator StoreJun 17, 2026

Thank you for sharing your feedback, William, and we are truly sorry to hear that your unit arrived not working. That is never the experience we want for our customers. We did reach out to you to help resolve this but unfortunately were unable to connect. We also want to clarify the options we offered, as we want to make sure the process is as easy as possible for you. 1. The first option is to return the defective unit, and as soon as we receive it we will ship your replacement immediately at no cost to you. 2. The second option is that we ship your replacement right away, and we simply ask for a refundable deposit in the meantime. Once we receive the defective unit back, your deposit is returned in full. You chose the second option, which is why a deposit was placed. Regarding the shipping charge, that was a UPS pickup fee for having the unit collected directly from your home. We would still love to help get this resolved for you. Please give us a call at 877-303-9289 so we can make sure you end up with a fully working unit as quickly as possible. If you ever need anything else, feel free to reach out, we're here to help!