oxiline.shopReviews of oxiline.shop

Response from oxiline.shopJan 14, 2025

Thank you for reaching out, and I sincerely apologize for the frustration you’re experiencing. I’d like to resolve this for you as quickly as possible. Could you please provide your order number and the email address associated with the purchase? This will help me investigate the status of your order and the delay with the overnight shipping. Additionally, could you let me know when and how you contacted customer support so I can follow up on that as well? We’re committed to addressing this issue and ensuring you receive your product promptly.

Response from oxiline.shopJan 8, 2025

Thank you for reaching out, and I appreciate your patience during this time. I understand your frustration, and I’d like to provide some clarity on what might have caused these delays. Due to the busy holiday season and increased demand, shipping services have been taking longer than usual, which has impacted delivery times. Additionally, the high volume of inquiries during this period has caused some delays in our response times. That said, I want to ensure your issue is resolved promptly. Could you please provide me with your order details (name, order number, or email used for the purchase)? I’ll personally look into it and provide you with a clear update. Thank you for bringing this to our attention, and I appreciate your understanding as we work to improve during this busy time.

Response from oxiline.shopDec 17, 2024

Hello Paula, sorry to hear about your experience. Our return policy allows you to make a return for any reason within 30 days of the date you received your product. All returned items are eligible for a complete refund during this time, except shipping fees, which are not refundable. To make a return simply send your order to the address below. Make sure the package's outside clearly states your Name and Order Number and a complete refund for the returned item/s will be handled as soon as the tracking number is provided to us, and received by the warehouse team. A refund cannot be processed if we do not receive a return tracking number via email. Oxiline Fulfilment EST 140 NW 37th St. Miami, FL 33127

Response from oxiline.shopDec 17, 2024

Thank you for sharing your feedback, and I’m sorry to hear about your experience with the Pro Scale. I understand how frustrating it can be when a product doesn’t meet expectations and when timing complicates a return. While our return policy does have a 30-day window, I’d like to see if there’s anything we can do to address your concerns and find a resolution. Could you share more details about the issues you encountered with the scale? For example: Was it not providing accurate measurements? Were there any technical or setup challenges? I’d like to investigate further and see if there’s a way we can make this right for you. Looking forward to your reply.

Response from oxiline.shopDec 13, 2024

Could you please provide me with the following details to help me locate your order? Your full name Order number (if available) The shipping address used for the order Once I have this information, I’ll investigate further and work on a solution for you. I appreciate your patience and understanding, and I’ll do my best to make this right. Looking forward to your response.