oxiline.shopReviews of oxiline.shop

Through an ordering glitch, I was sent two blood pressure monitors instead of the one I ordered. Oxiline was very consumer-friendly by acknowledging the mixup and sending me labels to return the second monitor with a full refund. As it turned out, I kept the second unit to give to my daughter. But I was impressed with the rapidity and customer consideration I received.

Your normal practice is for the consumer to send a faulty unit back and you will send them a new unit. Because I could no be without my oximeter (per doctor) your representative (Justine) was very helpful in being able to find a way to send me the new unit first and I then sent the old one back.

I'm a 56 YO male that keeps active. I'm also a bit data geek. I had another scale that provided some variables in regards to my weight, etc and wanted to try something more accurate. Oxiline Scale was a referral from another hiking friend. I'm impressed! The data is detailed and very useful. I urge you to ignore the lower stared reviews as they do not pertain to great quality of this scale and it's actual intended use, for your health!!!

Excellent customer support and service. Immediately replaced a malfunctioning product

I received the Oxiline MD Pro scale a few days ago. It looked great, nice styling, felt solid. I was surprised by the poor quality of the documentation/instructions accompanying the scale. But I’m fairly tech savvy so I dove in. I downloaded the app as directed. I paired the scale to my phone with Bluetooth, but was disappointed that I could not connect it via WiFi to my home network as is typical with other household appliances and my current smart scale. The Bluetooth connection requires the user’s phone to be near the scale — and (per the app) the phone must be open to the measurement page of the app(!) for the scale to analyze body composition. None of this was obvious per documentation. Despite having my phone open to the measurement page of the app, phone lying on the floor next to the scale, connection symbol visible on scale monitor, I was only able to get a full body composition analysis one time in 30 plus attempts. My weight then my name would appear on the scale monitor, then it would abruptly say “Goodbye!” and shut off. The app suggested that my hands were in the wrong position and there was something between my feet and the sensors. Intelligent person plus 30 or more attempts to 1) hold arms away from body at 45 degrees, 2) place thumbs and fingers in full contact with sensors w/out moving, and 3) stand with clean bare feet on the clean scale sensors equaled 1 successful body analysis. Therefore I am seeking a refund. (No response from Oxiline customer service yet.)

i ordered a weight scale from this company on 2/20/2025. i got a notice that the unit was shipped on 2/20 but a follow on notice from ups that it was delayed since ups hasn't received the package. i contacted oxiline on 3/1 that i would like to cancel. i got a reply on 3/2 asking if they could make it right and ship it overnight. well i just got the same 'delayed' email from ups and that they haven't received the package. it was supposed to arrive today. i requested a refund this morning, i do not trust this company an i believe it is just a scam company that never delivers a product but takes your money. i'll follow up if i ever get a refund but i think i got took on this. dont make the mistake i made trusting this company

Oxiline displayed outstanding customer service for me. Although they were unable to ship to me in my needed time frame, they went out of their way, at their expense, to see that my needs were met. I read their reviews beforehand and really wanted their blood pressure machine. When my current one wears out I will definitely get the next one from them.

Their "SMART" Scale is functionally stupid! It never did anything beyond assessing my weight and associated BMI--which read higher than my weight itself. Serious problem with their algorithm--plus it repeatedly stopped half way through the process and never did complete any of the other measurements it claimed to analyze. The kicker is that I had to return their faulty product at my own expense--which was $60! Also, their return policy states that postage is "non-refundable"--does that mean they are actually going to charge me the shipping fee they paid to send my order at no cost. I don't know yet--because over a month later I still haven't received a refund! So now I have to wait and see how much postage they deduct from my refund--postage that included two other devices, btw. I wonder if they will deduct the postage for those two items or just charge me the cost of mailing everything(?) Seriously wish I had thought to check this site before I made my purchase--I will in the future...that is if I ever buy anything online through a company other than Amazon!