oxiline.shopReviews of oxiline.shop

****DO NOT ORDER****, I RECEIVED A DEFECTIVE PRODUCT AND THEY WON'T PROVIDE A REFUND FOR SHIPPING IT BACK****

Horrible customer service, lousy shipment, and product got to my house after nearly two weeks torn apart inside the packaging with pieces come out of the box.

I purchased an Oxiline MD Pro and it worked approximately 1 out of 6 times. I called Oxiline and had the good luck to talk with Justine. She was great . . . gave me an idea to do and it worked. Hopefully it will work consistently now.

For customer Service: They answer online questions quickly, but they make it complicated to get a refund. Returned the unit 21 days ago, and the reference number did not get me a refund. I had to find the tracking number, which I couldn't find at first. Then I asked to be escalated to a manager who did look up the order and agreed to process the refund promptly. For the product: I bought the XS Pro. The device did not work consistently; I would not recommend it.

Justine provided the best, Excellent customer service 🥇

I’ve had the MD Pro for about a month, and it only gives full body composition readings about a third of the time. The other 66% of the time, I’ve paid $180 for scale that only gives my weight before it tells me “goodbye” - some days it’s in pounds, other days it’s in kilograms. I’ve contact the company and they gave me a list of variables that could be affecting it such as heels too dry, recharge the scale, or unpair the scale and then re-pair with my phone. So far none of the “work arounds” have solved the issue. I sent my findings back to the company, but have yet to hear anything back. My suggestion is to save your $180 bucks. The free scale I received from my insurance company does a better job. As an aside - my red light therapy uses a Hume scale - and I honestly have yet to have a problem with it. I have chosen poorly.

I ordered the Oxiline Pressure XS Pro on June 8, 2026. It was scheduled to arrive June 11. That was then changed to June 18. It did arrive Jun 18. I unpacked and installed 4 brand new batteries included in the shipment. When I tried to power the device on nothing happened. I reseated the batteries numerous times with no success. I chatted with Oxiline support (they responded quickly.) Their suggestion was to try another set of batteries. Since I had paid for the batteries they sent to me, I was not about to put another set in. I told them I wished to send the unit back for a refund. They accepted that but informed me I would be responsible for the return shipment costs. I went to UPS today and paid $23.18 to return the monitor. Lousy service.

They sent me a defective scale. The color of the scale didn't even match. Put me through rounds and rounds of troubleshooting. I clearly said within 30 days that I wanted to return for a refund. But they kept putting me through troubleshooting, and then when I refused to do more, said they couldn't refund since outside of 30 days. This company is shady at best.