oxiline.shopReviews of oxiline.shop

I placed order #680270 with Oxiline on July 29, 2026, and paid for it in full via PayPal. Despite the order being paid for, I have still not received a valid FedEx tracking number or any evidence that the package was actually handed over to FedEx. Oxiline initially asked me to wait another 24–48 hours for tracking movement. I did exactly that, but nothing changed. I contacted them again and specifically asked them to confirm whether the package had been shipped, provide the tracking number, or give me a clear shipping date. My last two emails to Oxiline have gone unanswered, and I have also received no response to the message I sent through the PayPal dispute on August 11. Because of the lack of shipment information and communication, I was left with no reasonable option other than to open a dispute through PayPal. After repeatedly trying to resolve this directly with Oxiline without receiving a proper response, I consider the matter closed from my side and will now leave the resolution to PayPal. Very disappointing experience.

Horrible company!!!!! I got Oxiline MD pro scale to start tracking my body fat and composition since I have been increasing my work out. First the scale would only read my weight (very inconsistent) and fail on the body composition. Leo (AI) would inform me my floor was uneven, my feet to dry or wet and I’m not holding still. Wow it take a genius to figure out that’s the problem! Btw it was not. Next I message and email 4 times wanting to return the product. With Leo (AI) ending the emails because I refused to keep the scale at a 20% discount. Finally I ended up on chat with Leo (AI) say return and giving no other reason then unwanted product. If you said there was an issue with their product the AI would start all over on how to fix and and giving you a discount to keep it. I finally got information to return and guess what!…… you have to get your own return label and fill out a google doc with tracking number. Are you kidding me!!!!!!!! I have no problem paying for shipping back, because it’s clearly stated in the agreement of purchase but come on! Horrible costumer service! This is why we need people not AI!!!! Stay away this company is a parasite

Stay way from this company I bought a scale from them. That scale gave me 3 different weight. I call to return it. Customer service asking me about my floor it’s it hardwood or carpet. Telling me that my house Floor is uneven bunch of idiots

I was very excited after receiving Oxiline's Pro MD scale. BUT Arggggh...unfortunately (after unpacking it and immediately setting it up) it refused to provide body composition analysis!! it was measuring only weight!!! I already had another scale that did that!!!! However the real problem arose with their customer support being less than stellar at quickly responding to resolve my issue. I've complained a bunch about this since in my further email correspondence so that probably hasn't helped my issue and I even went so far ask to ask where I need to send the unit back to, to receive a full refund. Incensed since I was getting practically no support or contact from them, I did a search on where to voice my complaints and came to this site. I started browsing other people's experience and lo and behold many of the other reviewers were having the same exact problem as me - only getting weight measurement, no body composition measurements. However reading over these other reviews, one of the reviewers indicated a Denzel (from Oxiline support team) suggested resetting the device using the reset button next to the charging port. I hadn't noticed/remembered seeing it (on unpacking the scale). So I came across this simple solution reading other reviewer's comments not directly from Oxiline's customer support team! And it worked for me - "Push the reset button next to the charging port if you are having this problem". I didn't expect this to work but it did. I'm hopeful the scale will continue to take the body comp measurements on each successive use. If it continues to do so, I'll probably give it another chance otherwise I'll be sending it back within 30 days to take advantage of their published 30 day money back guarantee. This review rating is heavily influenced by what I felt was a lack of immediate customer support. Still to be seen: if the MD Pro scale will be kept or returned within the 30 day window.

Product is good. But their customer service is horrible. Paid for a product to be shipped overnight as long as the order is placed before 16:00 EST. Still waiting the next day for the product to even be shipped, They lie every time you call to check on the order. They constantly given you a different excuse. Plus their wait times are horrendous if you can even get thru.

I do not recommend this company or their scale. I had a very disappointing experience with Oxiline. The customer service was extremely poor. I emailed their support team and never received a response. I later learned that the only reliable way to get help is through their AI chat system, which eventually creates a support case after repeated attempts. It took 10 days to get a response, and they never replied to my original email. Because of this delay, I missed my return window, which was very frustrating. The product itself was also unreliable. The body composition readings were inconsistent, with my muscle mass changing significantly between measurements, making the results untrustworthy. Overall, between the poor customer service and the inaccurate scale, I do not recommend this company or their product.

I bought a scale 4 months ago direct from the company, at the beginning it gave me a hard time to get the results until i finally managed somehow to do it. Until a month ago it stopped working emails went back and forth with possible solutions through a full week until there were no more issues to fix and no more answers, I had to contact through the phone someone that made them answer me finally and keep the email conversations through, finally the told me a new one will be sent but they need me to send back the damaged one, me paying the return label (yes, its mentioned on their policies) I just think it’s unacceptable that they make you pay for something you paid in full and got a damaged product. I asked for my money in return instead of another possible damaged product and negative answer was received, so they are forcing me to stay in the loop with some product that isn’t my like. Be careful with this company and read their return policy, I’m hoping that the upcoming product isn’t defective also and make me pay again.

After approximately 6 months, the bluetooth quit working. I contatced support and they reponded and assisted me with trouble shooting to determine the cause. I/we were never able to resolve the problem. The company support then became very slow to repsond to my request for a replacement scale. They stated that they would send a replacement on three different email communications. The replacement has not arrived, and they have stopped contacting me since I requested a replacement scale. I recommend that consumers be very cautious when considering a purchase of this scale. The support is terrible, and ironically, this is one of the reasons I selected the scale. Finally, I compared the scale results with a DEXA scan. The scale was incorrect, at 7% inflated total body fat percent. In general, I do not recommend spending money on this scale. Stick to a high-quality scale only, then use DEXA scans periodically for body composition assessment, as bioelectrical impedance measurement is very poor and misleading.