oxiline.shopReviews of oxiline.shop

This company is not organized at all. Their website says they have the scale in stock... they do NOT. No communication at all. I had to reach out to them after not receiving the scale for 2 weeks, it took them 3 days to respond to tell me they were waiting for another shipment and that they would expidite shipping as soon as they received it. Two and a half weeks after ordering they created a UPS label, took 2 more days before it was picked up. Expidited? NOPE, UPS Ground Saver, 2 more weeks to arrive and over a week after Christmas. Website has always said and still says they have it in stock. They WILL charge your card the minute you order it. Sorry, can't review the product yet.

I ordered my scales on 30th November and was told it would be 3-4 days for delivery. I still have not heard a single thing apart from them telling me 3 weeks ago that there was a supply issue (which I had to reach out and wait days to figure out). I'm just about ready to do a charge back from my banks. This is ridiculous and I don't recommend this scam company at all.

I ordered oxiline md pro Nov 29, heard nothing when expected delivery didn't happen. I have emailed, talked to the bot and called. Tracking number created Dec 8 has never left facility. They took the money right away. They claim to have units but can't say when it will ship. They say order is complete. They claim to expedite several times now every week but seems they don't do anything at all except say be patient. Fake news UPDATE. today is Dec 29. my scale still has not shipped. They have had my money for a MONTH

I ordered the smart scale from them on Dec 9, with them taking full payment on the same day - but since then there has been no movement on the order status. Repeated attempts at contacting their support team via email go unanswered. And their call center operates exactly like a scam call center - unrealistic wait times when you call, and wait times that do not reduce at all (even after staying on the line for well over the initially quoted wait time). Do not use this company.

Would give 0 stars if I could. Ordered a scale from the oxiline web site. Never received a confirmation email or order number. They had no problem charging my credit card right away. Waited three days for any order / shipping info. Nothing. Tried to contact them thru email and their order AI bot on the website. Tried three days in a row. No reply to emails and bot just keeps saying there was a shipping issue with your order and will create a high priority ticket and shipping will contact me asap. Three days later still waiting. Tried calling them. Over an hour and half wait. What poor service from the minute I ordered it

Save yourself the trouble. I placed an order that was supposed to include expedited 3-4 day shipping. When it hadn’t arrived in over two weeks I emailed the company, no response for three days so I called, then spent 40 minutes on hold before reaching someone. At least THAT PERSON was helpful and cancelled my order, but what a complete waste of my time.

Terrible customer service. I highly recommend finding a different vendor.

1/8 update: Bumping from 1 to 3 stars. after my review they contacted me to say the scale was backordered, which is totally fine, just wish they communicated earlier. Well I received the scale earlier than they said, looked really nice but came damaged. Reached out to customer service and again it took a long time to hear back, but they are sending a replacement. Hoping the next one works great and I can bump up another star. Ordered a scale on 12/5 and I've not received any update on shipping yet. Messaged customer service twice with no reply. I used my FSA card, so this very disappointing as any money not used by the end of the year I lose, so I thought this would be a good use of it, though now I think I should have gone with Hume or Withings. I'm understanding if there's a delay or it's back ordered but the no communication is what makes this the most frustrating.