oxiline.shopReviews of oxiline.shop

My scale arrived and I just couldn’t get it to work! I waited until the company opened and called. Within moments, the representative helping me had worked me through my problem and I was back on track. His directions were so simple and easy to follow! It was a pleasure Working with this representative. What I really liked was that he explained what had gone wrong so that the next time I see kilograms on my scale, I will know what to do.

Ordered over 14 days ago and never received item.

I bought the Pressure XS Pro about a month ago and was so pleased with the purchase and the excellent customer service I received. Today I was having some difficulty placing my online order for Puls 9S Pro so I called customer service and Justine was beyond description. He was super kind and extremely helpful and a real gentleman and he stayed on phone with me until I finished placing my order and helped me with a discount code as well. 5 Stars well deserved for Justine and for the Oxiline prodcut quality. I will definitely come back again and recommend to all my friends and siblings. Thanks Justine and Oxiline!

My issue was clearly understood and quickly resolved. Very professional and helpful.

Technical support was very helpful with my MD Pro Scale. Justin answered right away and emailed me more detailed instructions. Love the scale!

This company has excellent customer service. I needed and oximeter replaced and the service representative took care of it immediately! How great is that. I use my oximeter every day, and several times a day. I am very pleased with this company and their product.

I ordered an Oxiline MD Pro Scale on November 12 and was advised delivery would be within 3-4 days. I emailed support when I had not received it after a week, and was promised my order was about to be shipped. I finally received my order on December 5, downloaded the app, and was excited to try my new body composition scale the following morning. Unfortunately, even following the instructions to the letter, I was not able to get any measurements except for my weight, which displayed as KGs on the scale instead of pounds. I tried 8 times with the same issue. I tried again the following morning having first removed the (minimal) hard skin on my feet in case that affected the reading and was able to get one measurement out of 6 attempts. The results from that one "success" were definitely not correct, as it shows my body fat to be 5.4% which it very clearly isn't. I'm guessing my BF is closer to 20%. So either the company claims that their data is within 5% of a DEXA is completely fabricated, or their quality control is lacking. Either way, the scale is useless. I called Oxiline's so called support line and following the call I was offered a 30% refund to keep the faulty item, or a full refund if I shipped the scale back to them at my own cost!!! I will be pursuing a refund through my credit card company.

I have two devices from this company. The TENS XS pro and a blood pressure cuff. Both are excellent products. Customer service is extremely responsive and helpful. They even replaced my defective unit when I had a battery problem after it was out of warranty. I highly recommend this company for their excellent products and customer service!