ownkoti.comReviews of ownkoti.com

The first time I ordered a quilt from Ownkoti everything went well and I was satisfied with the purchase. The second time I ordered a quilt was a completely different experience. I received a notice that the package was undeliverable. That doesn’t make sense. I get packages delivered every week. After numerous emails to Ownkoti, the package still hasn’t arrived and they refuse to give my money back. It was three months ago that the item was ordered.

The products are of very good quality and wonderful colours. First washing ( low temperature) caused a slight but not significant shrinking. That said I want to emphasize the immediate contact with the company’s customers service and very professional handling with the situation when a problem with distributor arose. Purchase again anytime! 😄

I would give this “ zero” stars except for the very polite email exchanges I have had in the last week. Their return policy is very vague and I might add, nowhere does it indicate you are needing to return items to CHiNA. You have to email to ask for a return to start. You have a very short period to do that. My server said the email was not deliverable. I went on social media and got a fast reply. Basically, they asked me to keep the item that doesn’t fit and they would give me 15% off another item. When I said no to that, they asked me to keep the item, and they would give me a $7 refund. Finally, and this when you find out, I can mail it back to CHINA at a high expense and they will refund the difference. Not outright scam but misleading all the same. I would not buy anything from this company.

Excellent quality of product, great customer service, very reactive, everything I would warmly recommend. Thank you Ownkoti !!! I will keep buying your clothes. I just love them !

Many times in the past, I’ve ordered various items online and was disappointed in the quality. For months, I eyed Ownkoti’s ginkgo leaf reversible bed spread. When I was offered a discount code, I finally decided to order it. It just arrived yesterday and it is gorgeous and extremely well made. The photographs are great, but the real thing is even greater.

The product is lovely but sizes run small so order a size up to ensure you get proper fit. Customer service was timely and responsive...I recommend them

I bought 3 Ownkoti quilts in the last year! That should tell you all you need to know. They have a luxurious feel and truly brighten any bedroom.

So far they have not responded regarding a tracking number and I am highly concerned bas d in reading reviews here that I will have the same problem as I did with the company MakePants, there are many of these companies based in China with the policy on returns that you pay the shipping which would cost at least the same as the amount in a refund, I will fight all these companies that I foolishly ordered from, not realizing that they ship from China and poor quality nothing like the ad pictured in Facebook