Owlet Baby CareReviews of owletcare.com

The Owlet Dream Sock Smart Baby monitor appealed to us because its app claimed to provide information about a baby's pulse rate and oxygen levels. This was a crucial factor in choosing this device. The setup process was lengthy and complicated, but eventually, the device was functional. The base station's basic function of alerting when it detects an issue was adequate, though it frequently lost contact with the sock despite it being securely in place. For the very brief time the app worked it provided the reassurance needed. The app lost connection in the middle of the first night and nothing we did could restore it. What is most frustrating is that we had set it up once before and saw it working successfully, but repeating the same steps did not work. After following guidance found online (adjusting router settings, disabling features, opening and closing ports, and reconfiguring the Wi-Fi) the app never functioned again. We have seen some reviews where people are happy with it, so it could be that it's the 'luck of the draw' with your internet/wifi. Having seen it work once, it suggests that it is flaky, unreliable and not fit for purpose. The last thing you want is a device that is designed to give you peace of mind doing the exact opposite - creating anxiety and uncertainty. This Owlet would have been worth every penny if it had worked. We have replaced it with another tried and tested mattress pad monitor which does the job perfectly. Before you buy this, have a look at the all the reviews you can find. We were so desperate to have a monitor that provided the metrics this one claims to, we didn't look at this closely enough. You will see there are alot of people who have had a similar experience to ours.

Terrible terrible company. Terrible product. Product (Owlet Dream sock and camera bundle) arrived but did not connect to wifi. After 3 weeks of back and worth emails, owlet support did not provide a single explanation or useful advice on how to resolve the issue. Horrific experience. Glad I am able to return it to Amazon but don’t make our mistake and do not buy this useless product. I wish I read the reviews from other people and saved myself 3 weeks of wasted time. The app, the set up, the tech are overengineered and horrific to use. I have zero trust in the efficiency of this product now.

Dangerous product do not buy. The camera disconnects regularly and goes blank completely. Very hard to reconnect and if this happens when your baby is sleeping you wake them up. Customer service is not existent and will only tell you to reset constantly. I had to buy a new cheaper option that works perfectly. Save your money and sanity and don’t buy this be warned

Been trying to contact owlet for 4 days to be ignored! My base station disconnected to the Wi-Fi in the middle of the night and will not reconnect, I had just bought my baby home from another stay in hospital and desperately needed it. They’ve ignored my emails, cut me off on live chat saying they can’t help and it’s coming up to the year warranty. I wonder if that’s why they ignoring me so it goes past the date. Do not buy this product, it’s unreliable and customer service is non existent and no number to call

We have had our Owlet for just over 2 years having paid just over £300 at the time. The sock is now failing to connect to the base unit and all Owlet have to say is that it’s now out of warranty and as they don’t do the Sock3 anymore they suggest buying the latest model which is another £300!!! Customer service for aftercare is rubbish so do your homework with other products that are on the market as I wouldn’t buy another Owlet!!!

Wie haben nun 10 Wochen versucht mit dem Kundenservice Kontakt aufzunehmen. Unser Problem wurde nie wirklich ernst genommen. Keine oder falsche Lösungen. Uns wurde als Ersatz nun endlich eine neue Basis zugesandt. Diese kann in unserer Region - oh Wunder - nicht verwendet werden. Absolute Vollkatastrophe!

Such a shitty app and set up experience!!! To ease and help parents - no shit!!! I am going up the walls and close to killing myself trying to connect the app and device and sock and keep it running!!! 3 days sicne we have it and it worked for like few hours only! App and software is so shitty! I hate that I need monitoring for my baby and this whole device and set up is killing me on top of it for all 3 days now that we have been home! How in todays world where everything is conncected to wifi/bluetooth and have apps - yours can be so bad and driving people to kill themsleves!!!

Der Kundenservice ist das Letzte. Ich hab dort hin geschrieben, weil die Station grundlos das wlan nicht findet und ich immer wieder alles neu installieren muss. Der Kundenservice hat mir dann geantwortet , dass angeblich schon ein anderer Mitarbeiter mein Problem lösen würde, bzw. ein anderes Ticket eröffnet wurde, dabei hab ich weder irgendwas erhalten noch hat sich jemand anderes bei mir gemeldet. Auf meine Aussage hin, dass sich keiner um mein Problem kümmert, kam wieder, dass schon ein Ticket eröffnet ist und alles darüber geklärt werden muss. Die Station macht mir immer noch Probleme und es hat sich bis heute keiner von denen gemeldet. Auf Instagram wird man auch erfolgreich ignoriert. Hauptsache 300€ für nichts bezahlt.