Owlet Baby CareReviews of owletcare.com

Terrible customer service from Owlet– parents, beware! We reported a fault with our Owlet Smart Sock 3 about a month ago because it wasn’t working properly and kept setting off false alarms. It took over a week to get a satisfactory response and for them to agree to send a replacement. Meanwhile, we were left without the peace of mind this product is supposed to provide for us, with our 7-month-old wearing it at night. Now, nearly a month later, the replacement still hasn’t arrived, and my follow-up complaint email requesting urgent action has been ignored. This level of customer service is unacceptable. Owlet - please resolve this as a matter of urgency. If you’re considering Owlet, think twice—this experience has been incredibly stressful and disappointing.

I am a huge "smart home" fan. Most of the things in our house are automated or smart in a way or another. I was really excited when we first discovered this product, but discovered almost on the first day that if it's not snake oil, it's very close to it. It has many wifi issues, it does not always connect. The wifi is perfect in our house as I have more than 50 "smart" things connected to the network without any issues. The app is buggy, very buggy!!! They have multiple apps listed on Google Play, out of which only one somehow works.. but barely. One of them (Owlet dream) tells me that my sock is not supported, that I need a newer one.. me having the newest sock available for purchase for them.. Who made this crap? Who takes the decisions at this company? Why have multiple apps, doing the same thing? I've basically spent 2 days trying to pair the sock and the camera to the network, contacted support multiple times, and they tried to be helpful, but they only give generic advice, which is not good. Also the support "chat" expires in like a minute or two, so while I was trying to do what they said, it closed automatically and then you have to start the whole process again. Having now used it for around a month, I am not sure I can 100% trust this product, I know it's not a medical device, but if one can't fully trust it, what's even the point of such device? It's better without it in my opinion. It gives quite many false positives. It certainly does not give you peace of mind like they say on the box.

Stupid bloody thing. Never works. Always says disconnected from base station so doesn’t show me my sons readings. Our WiFi work perfectly so I know it’s not the issue. Don’t waste your money buying this, there are far better options out there

If I could give this zero stars I would. 7 weeks of use having had a replacement sock and base at the 3 week mark. Almost daily wifi connectivity issues, (no issues with any other devices in the house), data is not accurate and customer service is poor. Our first interaction with customer service all they did was send the troubleshooting guide we already had and were doing on an almost daily basis and then we were told it was known issue and an updated to the server had resolved it. Spoiler alert it hadn't. We then contacted amazon who replaced the item. That was great for a few days and then back to the same issues. Only it continued to get worse to the point we are having to troubleshoot more than 4 times on occasion to get the connection back. Having emailed customer service to get 8 responses to the single email I sent saying we are experiencing high volume of contact it's going to be a while for our response please use our online chat I finally did that again. Once I was able to get past the AI telling me to do the things we are already doing the agent did not resolve any issue just said to follow the troubleshooting guide. I left a review on the play store which prompted an email saying it is being looked into- still nothing from anyone at customer service, and also comments on social media still no response from them to resolve the most basic of functions of this device. What a waste of £300

Keine Probleme mit der Verbindung, Einrichtung ging leicht und keine Fehlalarme. Wir sind mit dem Produkt zufrieden

Die Basisstation lässt sich überhaupt nicht verbinden. Support hat keine Lust zu helfen. Besser nicht kaufen

Like someone else said. Camera keeps losing the internet connection and there is no customer support. All they say is "reset, reset".

DO NOT BUY! Received on Friday spent 6 hours trying to set it up which ultimate doesn’t work you need the camera on a 5ghz channel and the sock on a 2.4ghz and different apps! Trying to return it as it’s not useable and I’m getting you opened the box so you can’t return it! The product is terrible!