Owlet Baby CareReviews of owletcare.com

Owlet sock - 1st one broke just outside the two year warranty. No help or discount from customer services. 2nd one broke after 15 months. Customer services state that replacement socks only have a one year warranty despite the two year warranty on all products noted on their website. I asked for a link to where it says replacements are only 1 year - "It is not listed on the website any longer but, the policy is that it is 1 year from the date of purchase for replacement parts". I've asked for a copy of the policy. Pathetic. Avoid.

I bought the Owlet camera and sock expecting a reliable product for my newborn. From day one, the camera was defective: the USB port is loose, causing it to reboot and disconnect with the slightest movement. It even emits an electrical buzzing noise — clearly a hardware issue. I contacted customer service thinking they would help. Instead, I was met with the worst support experience I’ve ever had. They kept ignoring the real issue and forced me into an endless loop of pointless troubleshooting: speed tests, app logouts, RSSI checks, screenshots — even after I sent them a video clearly showing the defect. Each time, they moved the goalpost (now asking for tests on 2.4G instead of 5G), refusing to take accountability or offer a replacement. The support script was more important to them than solving the problem — even after escalating to a so-called supervisor. Avoid this company at all costs. The product is unreliable and the customer service is unworthy of any brand that claims to care about babies’ safety.

Have withdrawn their larger sock from the market. They've failed the kids that are vulnerable. Absolute shite of a company.

We thought we were buying a premium camera that would help maintain the safety of our baby. It did not. Firstly it was a nightmare to connect to our WiFi and it took a few days of exhausted parents to figure it out and involved us having to disconnect everything else in our house from WiFi to allow the owlet to connect. When we moved our baby to her own room the owlet randomly cut out or turned off the app overnight and our baby was left to cry. Not what you want when you start the transition to their own room. The camera also records all the incidents of crying or movement overnight (sometimes) and then subsequently does not notify you about them and you only realise when looking at your camera recordings the next morning. It took us 2 nights to bin the camera and buy a more reliable brand. I now actively tell all new parents to avoid this camera brand as it is simply not safe and not fit for purpose.

Absolutely abject. For a product designed to give you peace of mind, it manages quite the opposite, consistently failing to connect. Rather telling that the company aren’t bothering to respond to reviews either. Clearly they know they’ve made expensive trash, and little more than that.

After the warranty is over in a year, the company offers replacement parts if it’s available. The part I needed was the power cord with the sensor unfortunately they don’t sell their own products, so the Owlet camera is obsolete. I only had mine for two years. What a waste of money.

Worst product ever.

After suffering pregnancy losses I made the decision to invest in the Owlet smart sock and camera when I was pregnant two years ago. I held onto it throughout pregnancy loss and I finally got to use it when my baby was born healthily last summer. I have tried using both the sock and the camera over the space of a few months but I don’t find it user friendly at all. I have so many issues with the devices. The sock is charged through the base station which is therefore in my babys nursery so it’s handy to put the sock on… but the base station flashes and makes a loud noise when the sock is disconnected (often!) so this wakes baby up. I tried putting the base station in my room but I obviously forgot to put the sock on baby each night - out of sight out of mind when you’re a busy mum! The app drains my phone battery and the sock scares the life out of me as it alerts me when it gets disconnected but this happens way too frequently and so easily when baby moves. I don’t even have a particularly wriggly baby, but surely the sock should still be able to take readings, it constantly says connecting to base station/ getting readings and this takes around a minute each time I open the APP. My wifi is good for everything else, so I can only blame the owlet devices. The camera tells me the room is uncomfortable but I have a couple of thermometers in babys nursery and they both read within temperature guidelines. I also think the camera isn’t the clearest picture and for the sound to come through I have to leave the app open on my phone (again really annoying). I invested hundreds of pounds on buying this set but I am left feeling like I should have returned it. Obviously it’s too late for me to take it back now, but I don’t like it at all. I ended up buying an extra cheap baby monitor camera for around £30 and it’s a life saver, clearer picture and sensitive to sounds, needless to say, we use it every day. I’ve tried giving the Owlet devices another chance (a few times) but I’m always left frustrated and feeling like I made a massive financial mistake investing in these. My advice would be don’t bother!