OutdoorMasterReviews of outdoormaster.com

I bought a helmet from OutdoorMaster, and after a minor fall, one of the visor screws broke. I was impressed with their customer service: they quickly understood the problem and sent a new screw without any hassle. The helmet quality is excellent, and the customer support is even better. I highly recommend OutdoorMaster for their efficiency and customer care.

Very quick response to a questions regarding order and shipping. Excellent customer service on a great product.

Iris responded to my inquiry very quickly with exactly what I needed to purchase! Thankful the parts I needed were available to order.

Excellent service, fast response to my emails and really nice pumps! I have the Shark II and it is super easy to inflate my board! Going to upgrade to the Shark 2S. Looks awesome and it's rechargeable!

Great customer service

Terrible customer experience! They are slow to respond and they don’t allow returns. I bought a paddleboard pump and the hose was really finicky, difficult to secure and the PSI display didn’t register properly. I ended up taking the paddleboard back because I felt like recreational equipment was supposed to be enjoyable and this was just too big of a hassle to mess with. Outdoor Master has yet to accept my request to return the pump and I’ve gone back and forth with them 4 times now over several days. Really frustrating experience! Be aware before you buy anything. You’re probably stuck with it. Order # OM103818

Customer service was quick and very helpful!

Very helpful no matter how many questions I had or photos I submitted. OutdoorMaster responded quickly and guided me appropriately. This is the type of customer service we all seek nowadays yet seldom receive.