Otter.aiReviews of otter.ai

I am writing to express my extreme disappointment and frustration regarding the recent experience I have had with your service. As a paying customer, I believe it is essential to bring to your attention some significant issues I have encountered. Firstly, I am deeply concerned about the false advertisement on your website. Upon signing up for the Pro account, I was under the impression that I would have access to all the features promised, including the use of otter.ai. However, it has come to my attention that users with an edu email are not allowed when switch over to the Pro account can use the AI chat. This crucial piece of information was not mentioned during the signup process, which I find misleading and unprofessional. Moreover, the process of getting my account approved for the Pro features has been extremely inconvenient and time-consuming. I have been forced to wait for contact support to get back to me, which has caused unnecessary delays and frustration. As a paying customer, I expect prompt and efficient service, which unfortunately has not been the case. I was shocked to discover that I had lost access to the AI chat feature, which was a significant reason for choosing your service in the first place. This unexpected limitation has severely impacted my workflow and productivity. Additionally, I noticed a discrepancy in the usage statistics of my account. It appears that 84 minutes were deducted from my account, despite only using 23 minutes to record. This discrepancy is unacceptable and further adds to my dissatisfaction with your service. I urge you to rectify these issues immediately and restore my account to what I thought I was paying for. I require access to all the features promised, including the AI chat, without any further delays or complications. Failure to do so will result in me reporting this matter to the appropriate authorities and seeking alternative solutions. I appreciate your prompt attention to this matter and look forward to a swift resolution. Please do not hesitate to contact me if you require any further information or clarification. Sincerely, Dissatisfied customer

Signed up and clicked yes to the pop-up when it asked for access to my calendar and contacts (thought it seemed innocent enough/required in order to allow it to join the video calls that were in my calendar to take notes etc). To my horror I then saw it spammed my contacts with a signup link saying I was inviting them to join Otter which was NOT the case! I did not authorise it to send out any referral links on my behalf. Atrocious behaviour and one which made me look bad (as it used my name directly in the spam emails). Not even sure if this is legal?! Unscrupulous and unethical company avoid at all costs.

Like the App, but unfortunately customer support is not replying to my multiple emails - they seem to be unreachable

Highly intrusive and misleading. Do not subscribe.

This service is a complete rip off, the service started out positive and then became useless due to the poor AI summaries of transcripts. After realising this was the case and I no longer had a requirement of this service as it added nothing to my workflow, they started the extortionate monthly bills. The highest was nearly $800 for not using anything. I'll never get this money back!!!!!

they charged me for a monthly and annual - there is no customer support despite numerous attempts to get it corrected. UPDATE - YOU ARE ASKING ME TO ME TO CONTACT TRUST PILOT CUSTOMER SUPPORT - I HAVE MORE THAN ONCE IT'S BEEN OVER A WEEK. EMAILED AND ALSO MESSAGED YOU ON LINKEDIN! LOOK ON LINKEDIN, I TAGGED YOUR CUSTOMER SUPPORT LEAD AND DM’D YOU TOO.

No response from customer service and have been unable to access account for 4 days impacting my business. Put in a ticket 4 days ago and no response. Somehow 2fa became required but I never got an option to set it up and now I can’t access my account and recordings!! UPDATE: 5/30/24 Otter.ai customer support reached out and addressed my support issue. Thank you Otter.ai!

I was testing a few different meeting notes services simultaneously. Within an hour of signing up, before ever having a meeting, Otter spammed every attendee in every meeting I had scheduled telling them to signup. This isn't "growth hacking," this is just old fashioned spam. I hope they fire whoever came up with this idea.