Otter.aiReviews of otter.ai

Response from Otter.aiMay 24, 2024

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced. We strive to provide the best possible service and support, and it’s clear we fell short in your case. We take issues like this very seriously and would like to resolve this matter for you as quickly as possible. Could you please provide us with your account details and any additional information about the subscription charge? You can reach our customer support team by replying to the request sent via Trustpilot, and we will ensure that this issue is resolved promptly. Thank you for your patience, and we hope to have the opportunity to make this right.

Response from Otter.aiMay 9, 2024

Thank you for sharing your feedback and for being a long-time user of Otter. We truly value your support and your input on how we can improve. I understand how frustrating it can be to encounter issues with the recording features, especially when it impacts your usage towards the end of the month. We're continuously working to enhance our service, and your suggestion regarding a setting to shut off recording after a period of silence is certainly something worth considering. To better address your concerns and explore possible solutions, I've requested additional information from you via Trustpilot. Could you please check your inbox and reply to that request? Your detailed feedback will help us make Otter more user-friendly and efficient. Thank you.

Response from Otter.aiMay 2, 2024

Thank you for sharing your feedback. We are committed to keeping your information private and secure and follow best practices for privacy and security that align with global regulatory requirements. When you choose to connect third-party platforms, apps or providers (such as Google Calendar, iCal or other calendar programs, Google Contacts, or Zoom) to our Services or when you register through a third-party account (such as Google or Microsoft), we receive Personal Information that includes your username, profile picture, email address, time, location, calendar information, contact information from such third parties and any information you choose to upload to such third party platforms (“Platform Information”). We use this data to verify your account, identify users, and sync it with your calendar to enable Otter transcription services during corresponding meetings. You can remove permissions or disconnect your calendar from Otter at any time. https://help.otter.ai/hc/en-us/articles/12905677109655-How-to-disconnect-your-calendar-in-Otter

Response from Otter.aiMay 2, 2024

Thank you for sharing your experience, and we apologize for the inconvenience you encountered during your important meeting. We understand how crucial it is to capture every moment of such meetings, and it seems we fell short of meeting your expectations this time. I have requested additional information through Trustpilot to better understand and investigate this issue for you. We are committed to ensuring that our service supports your needs reliably. Could you please reply to us with details of the meeting time and any other relevant information? This will help us in making the necessary improvements. Thank you for your patience and understanding. We are looking forward to resolving this promptly.

Response from Otter.aiMay 2, 2024

Thank you for reaching out and sharing your concerns about the recent changes to our pricing plan and the challenges you've faced with our service. We want to ensure all our customers have the best experience possible, even when unexpected issues arise. To assist us in resolving this matter effectively, we have requested additional information through Trustpilot. Please respond to our request with further details about your subscription and the specific accuracy issues you've experienced. We value your feedback and are committed to finding a satisfactory solution. Thank you for your patience and for bringing this to our attention.