Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Ruari R.
Over committed to the business plan. Reached out and they happily refunded me and i have re signed with a pro plan
Response from Otter.aiSep 3, 2026
We appreciate your feedback! It's great to hear that our team provided a helpful and responsive support experience.
Omer C.
I would like to thank the support team of otter.ai for their help to resolve an issue which was annoying for me and I did not know how to solve. Debit on my account and refund First a very courteous and respectful attitude. Very fast resolution in 24 hours after a simple check request. Second there were not obligated to refund. Third special thanks to Junnior Torres for leading succesfully the resolution. Kind regards and thanks to otter.ai surely a great Company if you have such team. I am happy to give 5 stars. OC
Response from Otter.aiSep 3, 2026
We're happy to hear that Junnior took great care of you! Thank you for sharing your experience and recognizing their work.
Mariah
They went above and beyond for customer satisfaction! Excellent customer service and efficient, quick response times and resolutions!
Response from Otter.aiSep 3, 2026
Thank you for your review! We're happy our support team could answer your questions and provide the help you needed.
Matthew
I used the service and it was good and what expected. Then I didn't need transcript service for a while and forgot to cancel autorenewal and on the next year's renewal my account was charged according to the schedule but I asked them to refund and they quickly refunded. So I thank them for this experience. Generally a good service in this domain.
Response from Otter.aiSep 3, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
Maya W.
⭐⭐⭐⭐⭐ We absolutely love Otter! It has made our work so much easier, especially when it comes to preparing meeting minutes. It saves us a lot of time and makes it so much easier to keep track of everything discussed during our meetings. What really impressed us, though, was their customer service. We accidentally added an extra team member and were charged an additional fee. We reached out to customer support to explain the situation, and to our surprise, we received a response within an hour confirming that they had issued a refund. We truly appreciate how quickly and kindly they handled our request. It’s reassuring to know that there’s a great team behind a product we rely on. Thank you, Otter, for making our work easier and for taking such good care of your customers! Highly recommended! ❤️
Response from Otter.aiSep 2, 2026
Your feedback made our day! We're happy to hear you've had a positive experience with Otter. Thanks for being part of our community.
Simon
Morgen helped resolve my issue with no messing around and understood what I was after without any back and forth. Great service!
Response from Otter.aiSep 2, 2026
Thank you for calling out Morgen by name! Comments like this mean a lot to our team, and we'll make sure she hears about it.
Ali R.
Agni was a huge help and very efficient.
Response from Otter.aiSep 2, 2026
Thank you for the thoughtful review! We'll make sure Agni sees your kind feedback. We're glad they could make your experience a positive one.
Tushar K.
I had a great experience with Otter.ai support. The customer service was very helpful, responsive, and professional. They understood my concern and provided a quick and satisfactory solution, including a full refund. I really appreciate their support and would definitely recommend their customer service.
Response from Otter.aiSep 1, 2026
We're glad our team could get everything taken care of for you. Thank you for sharing your experience, and please reach out if we can help again.
