The Orvis CompanyReviews of orvis.com

Honestly one of the worst online retailers you could possibly select. They sent me the wrong pants, only the issue was their ordering process or rather the software they use to process the orders. What you see on line and what it put in your cart are two different things. When you receive the wrong item and call customer service, you will speak to a person who is all about defending Orvis and making sure you realize that you got it wrong, and you will have to pay to send it back. They make the exchange process SUPER confusing and are RUDE to you on the phone when you call to request an exchange. Use a coupon? Oh well, you just lost that. Did you have free shipping on your first order, the one you need to return? Oh well, no free shipping on the exchange. Hey Orvis, you really need to GO OUT OF BUSINESS NOW. SUPER pathetic customer service.

I purchased a 1970's bamboo fly rod used, with serial numbers that had become mis-colored (the background went white) over the years. I contacted customer support in 2016 and was given the rod history and was told I could send it in to the rod repair shop to have the rod inspected and the serial numbers re-inked. I did so, and had a wonderful customer service experience. The numbers were re-done and a few other problems the rod staff identified with the rod were fixed. It was returned to me in a very reasonable period of time. I even received a personalized snail-mail letter that described the services performed on my rod and the prices (very reasonable) charged. I suspect the rod shop that handles bamboo is "old school" and markedly different from the majority of Orvis' mass merchandising operation. However, I just recently called and asked about customer service for a second-hand rod - one of the new glass rods currently sold by Orvis. I was told that they are no longer accepting rods for repair that are not under original warranty. I don't know what would happen now if I contacted them today for service on a second-hand bamboo rod, but the service I received in 2016 was excellent and very different from what I just now experienced with the glass rod.

Horrible customer service experience Called customer service for the options with broken encounter fly/spin combo and was advised that I could bring it for shipping for replacement to Yonkers Store. The store associate gave me the attitude but accepted the rod. It was shipped to Virginia Orvis Center and 20 days after I called Orvis Customer Service more 8 times- combo still in Virginia without movement in the warehouse inspite multiple promises to ship it each time I call. Orvis?- never again!!!

I was hesitant to order from Orvis based on their reviews around the web, but my experience was fantastic. I ordered a YETI Rambler bottle cap from them and the shipping was fast and free. I will order more from Orvis in the future. Great products and great shipping!

They tout themselves as being pro conservation, but they will spam your mailbox with catalogs and sell your information to other groups who will do the same. doesnt sound very ecologically minded to me. If you must purchase from them, spend 20 minutes with customer support getting yourself added to the "do not rent" list, and hope that it actually happens.

ORVIS CHARGES $168 FOR A COTTON/POLY/RAYON BLEND JACKET. Do I need to say anything else? It's cotton. And polyester. And rayon. For that kind of money, I expect a jacket to transport me to a virtual world where I'm Indiana Jones' love interest and fighting Nazis in the desert. Lemme know if I'm missing something here.

I just had reason to contact your customer services on livechat. At 9.30 pm on a Sunday evening I was very surprised to be able to check the status of an online order. Jamie from the USA was very helpful and able to deal with my query promptly. I am always happy with my clothing orders from Orvis but really must compliment you on your excellent customer service!

They sent me 2 Barbour vest instead of one. I was charged for both orders. They were mailed to me separately so I was charged for postage on one of the orders. I returned the extra vest the day I received it. Now, it has been 3 weeks since they received the vest and I have not been refunded. I have now called them twice and they have told me that I was refunded immediately but my bank has no record of the refund. DO NOT buy from Orvis. They are a cluster. I had to exchange an item from Nordstom and I received the order back in 2 days later. I recommend you use them.