The Orvis CompanyReviews of orvis.com

Do not use this company their customer service is horrendous. It took two weeks to get my product and then it was in horrible shape. Quality sucks

Worste customer service ever, the person didn't know a thing about fly fishing. I bought several wooly bubbers/streamers and the all SUCK. They either float like a dry fly or will only sink about a foot to foot and half they should sink to the bottom. Orvis is doing nothgung abiut it, they ruined my fishing trip I drove 5 hours round trip and hiked 4 miles round trip to have flies that are junk

Mens shirts from Orvis dont hold their shape when you follow the washing & drying directions exactly. Clothing bought at Walmart holds up better. I think they must make their shirts with inferior fabric.

Sold me a product then told me days later it did not ship because they no longer had it. Zero inventory control and just offered a same credit on my next purchase. What next purchase after this???? What a joke THEN the next day they sent an email selling a product, I looked immediately and the item was out of stock. They have no idea what they are doing.

Online ordered a Sherpa Fleece and a Trucker cap. The Sherpa fleece at the time of ordering showed 4 garments left and the cap had no limitations. This order was to arrive at our son’s house in BC when we were visiting from the UK. Over twenty four hours later received an email stating my order had been cancelled due to items out of stock. Which was pretty disappointing. Obviously issues with either the website, WMS system or the order picking. Either way obviously issues and poor customer service from a website perspective. Since reading reviews this seems to be a regular occurrence. I have stressed that this has made me cautious in ordering anything from I’m the Orvis website. Not my first order in store, quality is very good hence a repeat customer. We’ll not on the website anymore. I hope you have a better experience.

The inconsistency with regards to item sizes is ridiculous.

For the second time, (end of May and February, so I know this wasn’t just a one time issue) I ordered something on sale at Orvis. Each time the sale order was canceled with no notice to me, and checking my order history the order said completed, even though it had been canceled. Customer Service told me it was supply issues but the same products were on ‘sale’ on the website at a higher price. They were still in stock just for 20 or $30 more! TLDR: Orvis may advertise a lower sale price, but they don’t honor that price. Update: Orvis put through a charge on my Orvis credit card for a sweatshirt they didn’t have, hadn’t shipped, and were never going to ship! I had to call the credit card company to get a refund of the negative balance.

(TERRIBLE ORVIS RODS)I bought a frequent traveller, 9 foot rod about 9 years ago, i've only used it twice. Second time I used it, the second section near the tip snapped. So I rung up Orvis and they informed me my rods did not have A lifetime warranty. I bought this rod thinking had a lifetime warranty,Unfortunately, this rod didn't. This is the last time I'm buying a Orvis product. So before you buy one, get it in writing by Orvis the rod you buyer's got a full time lifetime warranty. OWFUL