The Orvis CompanyReviews of orvis.com

Customer Service representative over the phone promised free shipping to Melbourne, Australia, even when I questioned the statement. I purchased a shirt to be sent. I then received word via email what the international charge would be. I phoned and spoke to a man who said, since the statement was given, Orvis would pay the shipping if I shipped it myself, just send the receipt of the charge. I had the shirt sent to me, shipped it international, emailed Orvis the shipping receipt to the exact person I spoke to, and never heard or received an email response. I phoned and it was as if that agent and the promise to pay my cost never existed. That was a year ago Christmas. This year, I received a veritable barrage of catalogs in the mail. Are you kidding? That was the first and last item I'll ever buy from Orvis. It appears from my experience and other reviews I've read on this site that this is not a reputable business. Between the aggravation and the cost, I shall shop elsewhere.

Too bad that this company do not even allow some people to visit their website and they are doing that strictly on some ocassions like that, like your country of origin. How do you plan to make it clear out there. Can we make something possible or not?

Another poor experience with Orvis As another review just stated I have called four times for a refund on a product that was sent back five weeks ago. Every time Orvis customer service person gives me a different explanation every time nothing is done and I am having to follow up again and again. Orvis customer service has gone horribly downhill over the years and I do not trust their products or their service anymore

Ordered a dog bed (personalized) for a Christmas gift. Item received in November. I opened the box to verify personalization, not realizing that would not be the problem. When I took the bed from the box, the insert was too small for the cover. Called Orvis. Problem could be fixed readily and the bed ( personalized) would be received by Friday. It was not an option to send a larger insert. The bed didn't arrive Friday. Called Orvis. Not possible to expect delivery until the following week. Offered a $25 gift card, really. Emailed Orvis. Bed was shipped UPS last Friday, delivery tomorrow. No overnight delivery, as was stated in the first customer service call. Along the lines of communication, someone at Orvis decided against that. Each time a different customer service person has heard my situation and each time it's a different reply. Unbelievable.

Recently I placed my first - and last - order with Orvis. 1. Placing the order was reasonably easy. 2. They debited my account for the amount of the purchase (within minutes of the order being placed), before they even confirmed the order. Standard business practice would be to bill when the order is shipped, not when it's placed. 3. The order arrived on time. 4. The material on the sweaters was so thin that they were unusable even in only moderately cold weather. And these were not cheap sweaters, just shy of 100 bucks a pop. 5. They charged me $16.00 to return their substandard merchandise. I buy lots of stuff online, and I've never been charged for a return before. And I won't be charged for one again - at least not by these guys. I strongly encourage you to take your business elsewhere.

I ordered a sweater in a sale. I received a confirmation of the order but no product after two weeks. I enquired about the item and was told it is no longer available. However, the item is in fact available online. I believe Orvis simply no longer wanted to honor the price promised me. I am waiting for a response from them. Update 5-Jan-2020: After a couple of additional phone calls Orvis did finally agree that the item is available and that they would ship it to me at the sale price. In the end, they came through but only after I wasted time doing their job. The product quality isn't good enough to overcome the poor customer service, in my opinion.

I am in Europe in December after having bought an Orvis Barbour Classic Beaufort coat with zippered liner vest and hood for over $700 including tax. I was promised by the Orvis salesman this would keep me warm in Belgium and Luxembourg for the 75th anniversary Battle of the Bulge trip in December. Was he ever wrong. DO NOT buy the Balfour jackets or coats thinking they will keep you warm in cold weather. I am freezing my tush off even with the zipper in cold weather vest. Two other gentlemen are on the trip with the same coats and are cold also. One man stopped wearing his and switched to a down coat. This Balfour coat is totally inadequate for anything under 50 degrees Fahrenheit. In rain, the cold just seeps thru the canvas and is worse. The coat looks great in the catalog and felt good in the store, but is totally inadequate for outdoor cold weather. The outside of the coat is cold to touch in cold weather. The cold seems to bore right thru the coat to your body. Don’t make the mistake I did buying this expensive Orvis Balfour Beaufort Classic Coat. Jeffrey Foss

For a company that cares about their customers I have received No Customer Service. Ordered a Sweatshirt but was too itchy and requested a return. Looked on their web site and was instructed to take it to Anglers in Boise. I drove to Anglers to have them tell me they do not accept returns. I then called Customer No Service and was told that they would pay for the return postage. When the gift card came not only was I charged for the return postage they also deducted the original postage. I have now spent approximately $28.00 dollars in shipping and still need to return for smaller size. I will try to find a friend that I can give it to for Xmas because I do not intend to spend addition money on postage. I sent a detailed email to Orvis explaining the situation and she sent back a very nice email wanting to know what she could do to help! I think my email was very detailed that I was very unhappy that I have spent $28.00 dollars in postage and still need to return it. Now I have received a store credit instead if placing the return credit back on my credit card! I will never buy another product through Orvis. Please note: Their products are quality but there return policy needs considerable help. Contact Amazon and check out how easy a return can be! Very Disappointed