The Orvis CompanyReviews of orvis.com

Tired of the overpriced trash they purchase from outside of the US and slap an "Orvis" label on... would much rather support the local shops instead.

I purchased a Hydros SL III fly reel and Hydros BASS line and between Steven Palmer and Sales Associate Keagan I was very pleased with their professionalism and knowledge. I am new to fly fishing and they made me feel great about what I was venturing in to. Steven even took me in the back lot to show me how the different weight lines on my pole would feel. I will be back for the fly tie class and fly casting classes. Thank you both! Kent Falk

Orvis plays games with their shipping. I have spent a whopping 5k in the last 18 months and notice when you pay for next day, it never comes next day. They make you feel warm and fuzzy about saving money but they give different excuses why you don’t get the product next day. The one I particularly love is, “It was held due to suspicious fraud concerns”. If you speak with two different agents you’ll get two different reasons why your order didnt ship. Kasi in customer service is a REAL charmer!

I placed an order on Orvis.com for 3 items for $ 350.00. Exactly, ten minutes later I changed my mind on a pair of jeans in my order and decided to substitute two pairs of the ultimate khaki's, therefore (increasing my order another $50). When I called customer service I was told that my order was already being packed for shipping, ten minutes after I ordered it, and I couldn't change the order any longer. I was told I would have to order the new items, pay $19.95 for shipping and then pay another $6.95 to return the pants I didn't want. Amazon doesn't pack and ship in ten minutes, but a company that charges 5 times the amount for shipping and takes a week longer for the order to arrive has cracked the logistic code? Ensuring I end up paying an additional $25.00 in shipping. Also, how on earth does it cost $20.00 to ship items to you and $7.00 to ship items back to Orvis when you change your mind? Is the trip back to Orvis the slow way? Is that why it takes 3 weeks to get a refund because it ships via the well known New York to Timbuktu to Orvis HQ route?

I have now had several orders online where Orvis substituted cheaper good for what I actually ordered. As this happened several times, this makes you wonder if they are trying to scam customers on purpose

I purchased a fly rod online from Orvis. I had great experiences with the product but it broke with surprisingly low impact. Fishing around the Telluride area, a buddy and I were going to move half a mile up river by car. Not wanting to break our 4 piece rods down we put them into the cab of the SUV as we had done countless times before. Reels in the back and rod tips between the driver and passenger. A poorly placed deer caused an abrupt need for the breaks at low speed and out rods slid to the windshield. His Reddington touched the windshield and was fine. My Orvis did the same and the tip section broke. Orvis customer service transferred me to their fishing department where they would do nothing for me. They assured me that the new model’s tip section would not fit on my older model and that they couldn’t fix it. I pushed the issue asking why they wouldn’t stand by their product and that I didn’t want a free rod, I just wanted them to fix it or replace the tip section only. Still they assured me nothing could be done. As a guy who has a lot of Orvis gear I was disappointed in the brand. Orvis turned me into a Sage and Simms man.

I ordered a clearwater 9ft 4pc and did not fully understand the ad, and Orvis responded to my comment and has 100% rectified the issue, I am totally satisfied with the outcome of my shopping experience. My comment was posted on 06/05/19. My only suggestion to shopping on a computer is that if you use magnifying lenses to thread a fly make sure you do the same when ordering. Orvis was no way wrong on their website. Thank you and I will continue to shop with their website.

Ordered a dog bed a 6-7 weeks ago and have to say my dogs love it. Delivery was good given we had it embroidered too. Expensive product but given the fact it looks good and it’s super comfortable and my dogs love it then it actually seems good value. I’m looking at ordering a second bed for my dogs so I don’t have to keep moving this one as they’re reluctant to sleep in their old bed now. EDIT. I’ve since ordered a second bed in matching colours and the dogs (who used to always try to get on the sofas) now take themselves to either bed. It’s taken us a while to get used to them being in their beds. Normally when they disappeared they were up to no good and being naughty. Now we have always found they disappear to their beds. Very good products. Expensive but given that our dogs love them it was easily money well spent.