The Orvis CompanyReviews of orvis.com

Most you you ended up here like I did because of the terrible customer service of orvis. I bought a coat from them and they sent me the wrong size. I called them and in order to get the size I ordered, they were going to charge me again, then I would have to send back the coat, only then once they got the coat back I would get refunded for 1 coat. (keep in mind until this point, I would be charged for 2 coats, when I had zero and this would take a couple of weeks to do this.) So instead I just purchased a new coat to and sent the other one back. Well they charged me $7 or so in shipping to send their mistake. I have called many times and been told I will be refunded my shipping charges. They've never came. Im a big believer in second chances but orvis is probably on their 5th and falling flat every time. Take your dollars somewhere else. Edit: I did call one last time and finally got to someone who did get that refunded, that was the best customer service I have had from them. I wish they wouldn't have to have waited until the 7th time time I called to get something done.

I spent two hours today with Orvis customer service and got absolutely nowhere. In fall 2014, I purchased a pair of tweed women’s gloves with a leather back in the Manchester, VT store. I put them away until I would have something with which to wear them. I put them on the other day, started my car and, upon turning the wheel had explosive shocks in my fingers. Off came the gloves. Upon putting the gloves on again, the same thing happened. Customer service could not find a record of my purchase and said my last credit card purchase with them was in 2006. Well, last year (2017) I ordered a navy quilted jacket at their store which was to be shipped to me. Both of my sisters-in-law were with me and can attest to this credit card transaction because I did not have $200 in cash with me. Here are the remedies the customer support suggested: (1) put vaseline in the gloves and it will protect your hands from shocks. This was from an actual person on their telephone line. (2) go back to the car dealer and see if the leather steering wheel in my car could be causing the shocks and (3) donate them to someone. This gem came from their chat line rep who also referred to the shocks as fireworks. I took pictures of the gloves both inside and outside showing the Orvis label with its registered trademark and the label with proper cleaning instructions and sent them via e mail today . I was told I his would go in my file and I could send the gloves back to them at my expense. When I asked to speak with a supervisor, I was told the supervisor knew my plight, but would not call me back. I should mention that my family and I visit the Orvis Manchester, VT store every Black Friday and usually drop of fair amount of money there. Finally, I was asked what I wanted. Two things actually. Tell me why this happened with the gloves and send me a gift card refunding my purchase price which was, if I recall properly, $39. Why would I continue on for such a small amount? A MATTER OF PRINCIPLE. I am sure there are people who try to scam businesses about returns but I can recite exactly where in the store I found these gloves and the exact description of the two other items I purchased that day. From reading the other reviews on this site, I can tell the customer support team was just enforcing the party line. Let’s man up, acknowledge the product was defective and do something about it. I used to like shopping at your stores.

i sent my fly rod info repair on July 2 following all the instructions on the website. According to the shipping receipt, it arrived at their facility on July 10. I got confirmation from Orvis that it was received on July 17. On July 23, my card was charged for the repair. According to the return site, I would not be charged until my rod repair was complete and rod was shipped back. On July 30, I call customer service because I had not receive my rod nor any word that the rod had been shipped. I was informed that my rod had not been looked at yet and I was not charged. I explained the charge and then was told that they changed their policy and I was paid and i should receive my rod in a few weeks. After 6 weeks, I had not received my rod, I emailed customer service with a copy of the charge and the delivery confirmation from them. I was told I would receive a call in a few days regarding my issue and then my e-mail was blocked. After a week of no phone call, I phone customer service again and they informed me that I was indeed paid and my rod would be done the next week. he stated that because I used the website and did not take the rod to an authorized dealer, it caused a delay. After a total of 10 weeks, i did receive my rod (website promises 4-6 weeks for a repair). On Nov 20, I received an e-mail stating that i owed the balance for my rod repair still and I needed to make a payment. I responded immediately to that e-mail with a copy of the e-mail conversation with customer service which included a copy of the charge on my bank statement. This was obviously ignored, I received a letter dated Nov 29 that i still had the balance due. I have faxed the information to them, as the letter requests Hopefully, they will stop trying to overcharge me further. I have spent a lot of time and frustration dealing with customer service, which has nothing but the companies interest in mind. they showed no concern or either the product they sold nor the customer they are trying to overcharge.

VERY DISAPPOINTED! False advertising. Who are they trying to bulldoze? Do not buy anything from the website or catalog, because I just did and was told that although it appears as such in writing what the product looks like, i was told it will not be delivered the way it looks. It says "as appears" on the website AND in the catalog, but I guess I won't be receiving the item like it "appears" - do you smell fraud? I am from the area where Orvis is from. Their quality and customer service has declined. This is the last order I will have placed - very sad. Bad customer service. Extremely sad. They have gone very downhill.

Customer support advised me that I was ordering a replacement of dog bowls with one SKU (it says bowls, plural, in the description). I received only one bowl and reached out to customer support who was was defensive and somewhat condescending. It’s unfortunate because I’m a lab owner and love all their Labrador decor but I won’t be shopping here again. EDIT: A supervisor came over my e-mail describing the above and they are sending me an additional bowl at no cost and are addressing the issue with the team.

Do not trust reviews on orvis website. Orvis does not allow reviews under 3 stars for any of their products. I have tried posting several reviews for a product I was not happy with. Each time they are published, then removed after a 5-10 days. I have made sure my reviews fell under the accaptable content as defined by Orvis.

love the warranty replacement program! so simple and fast!

I have asked you several times to remove my name from your mailing lists but I am still receiving daily emails from you. For the record you are the most persistent advertising emailer i have ever encountered and I am fed up. Your marketing methods have had a negative effect, perhaps you should review them. Please close my account with immediate effect