The Orvis CompanyReviews of orvis.com

products are decent but overpriced. My continued concern with Orvis is their haphazard shipping policies. They give you tracking numbers and those are only to the post office. Add 2 to 3 days to that.

I will never shop at Orvis ever again. I, as well as most of my family, have used almost exclusively Orvis fly fishing gear for decades. We always shopped at Orvis because they are local, high quality, and always cared about their customers. Last September, I purchased a 5-weight Recon at an Orvis Outlet. 8 months later (in early May), it snapped in half during normal casting. After multiple calls to this outlet and Orvis headquarters, they refused to do anything about it. They instructed me I could have it repaired by them for $250-$300. Saying because it was an "Outlet Item" it had no warranty. I always shopped exclusively at Orvis because they stood by their products, however, I will be purchasing a Sage in the next few weeks unless Orvis makes it right. The rod they sold me (for over $300) broke 8 months later, obviously from a manufacturer defect, and they want to charge me $300 to fix it. I am probably going to use that $300 to purchase a Sage rod instead. Very disappointed in a once great company.

I have been fishing for many, many years privately and as a guide in Colorado. Most of my fly-fishing gear is orvis and I love most of my purchases except for a few, and especially my last experience. I purchased a "Tenkara" fly rod and it arrived broken. When I called Orvis, I was told by "Stephen", the Orvis "expert" that my product wasn't broken, I just didn't understand the product because I "needed to watch their video". The rod was never replaced. Orvis has burned me a few times but this is the last straw for me. I assure you I am more than competent to determine whether a product is broken or not, and this is the final insult I will tolerate from them. Save your money, there are better places to shop than this overpriced company and you can get better service from all of them!!! Since I first posted this review, I had called Orvis asking them to take me off of their mailing list literally 10 times. They have since hit me with twice the junk mail and I have now filed a complaint with the postmaster about this. My opinion of them has only reduced and they can never earn my respect again.

HORRENDOUS. AVOID AT ALL COSTS. I APPLIED A £50 GIFT VOUCHER. THEN THEY TOOK THE FULL AMOUNT FROM MY ACCOUNT ANYWAY. THEY REFUSED PAYPAL EVIDENCE. IN THE END THEY INSISTED I RUMMGE THROUGH OLD STINKING GARBAGE BAGS TO RECOVER THE CARD. AND THAT EVEN AFTER ADMITTING THEIR GIFT CARD SERVICE WAS FAULTY. UTTER DISGRACE.

$500 for a duffel bag. Yes it lasted a good long time, but it was a gift from my school teacher father when I got out of the service. He spent $500 on a duffel bag specifically because the salesman touted their 100% unconditional warranty. After more than a decade of use, the canvas at one end split courtesy of airport baggage handlers. I contacted Orvis about an exchange... and was told the warranty is defects is materials and workmanship only! If you dig around enough on their website there is a SEPARATE warranty for luggage, not the 100% plastered all over their pages. Oh, but for a measly $60 + shipping, I can return it to see if they can repair it. If they decide they can't, they'll contact me about "options". Anyone want to bet that the option is replacing the bag with a new $500 Orvis?

My experience with Orvis was outstanding. I received exactly what I ordered (true to size and description), in a very timely manner, and was invoiced correctly. Customer Service reps replied back to my order status questions within a hour. What more could you ask for? This is an excellent company to order online with and have shipped to Canada. I will be ordering from them again! - Nicole Perry.

I ordered a jacket, they sent the wrong size, when I complained, they asked if I could try it on anyway to see if the larger size fit. They never had the smaller size available, and just sent the larger one, it makes no sense. They pride themselves on good customer service and state they pack all items themselves, yet they sent a large instead of a medium and wasted time getting it back to them and longer again before they sent the refund. I have never dealt with an online company that was so unorganized

What a stupid company. I ordered a dogbed and had it monogrammed with my pups name on it. It came without the insert so I call them and they inform me they don't sell just the insert but I have to buy another cover and insert. What a bunch of idiots.