The Orvis CompanyReviews of orvis.com

As if this company needs more praise. I had to send an Orvis fly rod in for repair (it was older but they said they would fix it). I followed their steps online and printed out a shipping label for UPS. I brought it to the UPS store and the guy said he would take care of it. So later that week I get a notice saying that UPS lost my package. After dealing with UPS's awful customer service I call Orvis to ask them what to do. They said we will deal with UPS and they replaced the lost rod for me in about a 30 minute phone call. I got a brand new rod to replace the lost one. I did not think they would do it because it was not even their fault it was lost, yet they did. I have nothing but confidence in them and all future fly rods I get will be through Orvis. Great company that will treat people well.

Had received Orvis game shears as a gift, unfortunately they were defective and the spring in them broke. I called to exchange the product for another. They were very friendly on the phone, sent me the return lable and I mailed the defective product back, only to get a gift card in the mail in return. All I wanted was a replacement for the product that had broke, the card would have been ok if it would if covered a replacement product but it was for less than half of the price. When I contacted them they said as i didn't have proof of purchase that's all they could do and apologized for the misunderstanding. So Orvis makes out like bandits selling a defective product leaving me $50 short to replace it.

I wish I never purchased anything from this store. Orvis is super shady. Most retail shops (although not all), offer free shipping. Their shipping cost was $10.95 for a single sweater. I bought 2 sweaters for my mom in 2 separate orders and paid $21.90 total for shipping for both orders. I ordered the sweaters separately so I could use a promo code/coupon code for each sweater even though I had to pay $10.95 shipping for each order. The sweaters turned out to be way too large for my mom. My mom opened one package and tried on the sweater which was way too large. I returned the sweater using their prepaid UPS label which Orvis charged me $6.95 for. The other package my mom didn't open as the size was the same as the first sweater and she refused the package which was returned back to Orvis. Do you know how much money I got back??? Both orders cost me $148.84 total which included a shipping cost and a "shipping tax" built into the sales tax fee. What I got back was $110.94. I lost $37.90 somewhere and I have no idea where the missing $9.05 credit is!! TThe shipping cost I lost was $28.85 total, but tell me where my missing $9.05 is???? I should have received my sales tax back. Oh by the way, Orvis is the only company I know of that charges a shipping tax that is built into the "sales tax". Maybe other companies have the same practice but I have never in my life run across any company that does this. They don't disclose the shipping tax separately from the sales tax but I did a manual calculation and figured out Orvis charges an additional shipping tax that was built into the sales tax. I don't know any company that does this. I have ordered countless orders from other companies and Orvis is the only company that does this. It's very SHADY and dishonest of them to not disclose the shipping tax as a separate line item. I would never order from this company again. It's not worth the hassle and not worth the headache. NEVER EVER order from Orvis. You can see from the bad reviews that they are not an honest company. Don't waste your hard earned money on this company!!!

items are excellent, products last forever and online phone support is top notch! Everything runs true to size and material matches the description to a "T"

Very disappointing. I've been purchasing the Ultimate Khakis for 20 years. They have been well made and consistent. Unfortunately, Orvis has been changing where these pants are made and its seriously affecting quality and consistency. The reason I buy from Orvis is being able to depend on their quality. Unfortunately, they moved the source factory from Indonesia to India and the pants don't fit the same. Someone at Orvis needs to understand that customers are loyal to a Brand because they trust its performance. They have lost my trust and loyalty by changing the product rather than keeping it consistent and charging a few dollars more. Sad to see.

Visited the Orvis Banchory branch where they are running their save £25 when you spend £50 promotion. Selected a top and proceeded to the counter to be told that there was no £25 off as the item was in the sale. Having looked at the promotion I asked where it stated that there were any terms and conditions applicable to the offer. The assistant agreed that there were none but despite this failed to honour the promotion. Have been an Orvis customer for years and expect Orvis to accept that they should stand by their promotions, if they have not got t&c’s right that is their fault!

I paid extra for overnight shipping, but when the item was shipped, and it gave me a shipping date, the date changed that night to 3 days later. Apparently it actually shipped the following business day and one day shipping doesn't include Saturdays. I was pretty frustrated and customer service wouldn't refund my shipping. You should be clear that an order will take 3 days to ship and if you pay an extra 20 dollars in one-day shipping that actually means 3-day shipping (6 days total).

have requested numerous times by phone and form to have Orvis stop the catalog pollution for a year now. it never stops. they are polluters of the worst kind. the plan is to start collecting all the catalogs and return all to them. for this reason we will never shop with this company again