OROAReviews of oroa.com

I am extremely disappointed with Oroa Trade's fulfillment and customer service on an $8,800+ order (Order #3**1). We ordered several high-value furniture pieces, including a heavy Black Marble Base Side Table and two (2) Scalloped Metallic Side Tables (Caracole Good As Gold). Their warehouse attached the exact same freight tracking number (ending in 0563) to both the heavy marble table and the two metallic side tables. Because the heavy marble table arrived, their automated system flagged the entire tracking line as "Delivered," completely ignoring the fact that the two gold side tables ($2,400 value) were entirely missing from the shipment layout. They also have completely withheld a prepaid return shipping label for an unrelated item on this order. We reported this missing inventory immediately. We were promised a follow-up response within 24 to 48 hours, and we were supposed to receive our return label last week on Thursday. Since then, it has been nearly a full week of complete silence. Every single follow-up call goes straight to voicemail, and our emails are being completely ignored. As a Trade Member managing strict project timelines, this complete breakdown in basic communication and disappearing customer support is unacceptable. Avoid ordering from them if you expect reliable fulfillment verification or professional communication.

My firm placed a Trade order in March, with payment taken in full at the time. We have been unable to reach anyone at OROA, or OROA Trade, to get an update on our delivery. I've tried calling many times, for weeks. Leaving messages, as well as sending emails. We've received not a single reply. At this point, I believe they've stolen my money and I would greatly caution against ordering from this company. Update: they emailed back, moments after submitting this review, and seem to be quite responsive now. I'll update the review as the situation progresses. Another Update: Three weeks and no reply by email or phone. Radio silence! At this point, they could GIVE me the lights and I wouldn't recommend doing business with them!!! They took payment in full FOUR MONTHS ago and nothing!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!

Purchased two table lamp quick ship and arrived a week later. Will purchase from them

Good experience, the item I purchased was shipped within 2 days and was delivered fast

Great experience. The team helped me put together my living room. Sofas and tables, lighting and accessories. Waiting on my custom rug still.

My sofa was delivered so quickly and it's so beautiful!

DO NOT BUY PRODUCTS FROM THIS COMPANY!!! THEY DO NOT DELIVER!!! I purchased a product on February 6th and waited out the delivery timeframe—stated on their website as 8 to 10 weeks. When the scheduled delivery date arrived, the product did not show up. I contacted the company's support team, and they claimed that the product's manufacturer failed to load it into the shipping container on time, so the item was missed in that shipment. Since then, I have been emailing the support team every single day to find out the new estimated arrival date for the product at my home; however, they keep replying with canned, generic responses and refuse to provide a specific delivery date. In other words, ever since April 16th—when they promised to contact their logistics team to obtain a delivery date—they have simply stopped responding to me. THIS IS NOT A LEGITIMATE COMPANY THAT RESPECTS ITS CUSTOMERS! They have my money, yet they refuse to deliver my product. To this day, I am left without a delivery date, without an answer as to whether I will ever receive my product, and without my money.

If there was a lower score I would of given it! They push you hard for a sale, offering all sorts of incentives.. Then once you order, you're given a long delivery timeframe (not date). Then nothing,.... no delivery date, no delivery, no tracking. Worse off, no ownership to get a resolution, leaving you to chase weekly, which they respond to saying they'll look into it, but then crickets again... Absolutely would not spend another penny with them, I would of demanded a full refund had it not been for the unique piece of furniture they advertise as being able to source!