OROAReviews of oroa.com

2 Oroa dining cabinets / 1 year later and still no rectification. I ordered 2 dining cabinets from my long-time rep at Oroa in June 2025. They were due in October but arrived in November. Both arrived terribly damaged. Oroa ended up re-ordering a new replacement set and they arrived in February. One arrived okay, another arrived with damaged handles and an off-kiltered door. They sent new handles that were 1/2 the length. They sent another set of new handles and a tech to fix it. The handles were the wrong size again but by only 1/4". The holes did not line up. I sent another claim, and requested another set of the right size. I have now not heard back in 3 weeks. No one has answered any phone calls or emails. We will be taking legal action.

If I could give it a 0 I would. Ordered a nesting set coffee table set in November,. I was not aware it was coming from Italy, and it would take 5 months. When it finally arrived in April '26, it was damaged - the marble was grey, dull, and streaked. Customer support to at least 10 calls, emails to customer service (which does not pick up calls). Finally agreed to pick up and provide refund. They picked up and I have yet to receive a refund. None of the phone numbers accept call. Are they going out of business? It will be reported to BBB and I will be filing a legal claim to my $2,000

Adding on the the experience of many others. Ordered Jan 26, 2026. Lead time 6-8 weeks. After 2 months passed, I reached out to Oroa support and initially they were very responsive but the answer was "it's stuck in transit from the EU." Honestly I did not mind waiting because I spent a lot of time researching and it was the exact cabinet I wanted/needed. However, as of today I have not received a response since June 18. Their phone number goes straight to voicemail no matter which option you select. I even tried messaging them on social media, no response. Left with no option, I filed a chargeback with my credit card company. Extremely disappointing. Edit: one last disservice - because it's been six months, the cabinet I want is no longer for sale from any retailer in the US. I've only found one website that claims it's "in stock," and they are linked to Oroa and I absolutely due not trust them.

I ordered a table on May 9th and asked for an update on May 20 th. CS responded that day and they indicated table was expected to arrive end of Jun or so from Europe. I emailed and called several times in the past several days with zero response. This is an unacceptable way to do business. Am I going to receive my item, since you took my money 2 months ago? Or should I contact the credit card company to reverse the charges? It is understandable that it may be another 3-4 weeks come from abroad, but I would expect a response and an accurate status of the piece ordered, like I have received recently with Arhaus and Ethan Allen for recent orders

Similar story to many other reviews. Order was placed on January 17, 2026, with an estimated 8-10 week lead time. Nearly six months later, no sign of ever receiving my order. I have emailed many times and only got a response once, on May 29. All subsequent emails have been ignored. I cannot get through over the phone. It has been an awful experience.

I ordered a side table several months ago. It finally arrived but broken into 20 pieces. I sent pictures, followed all directions. 2 weeks go by nothing, apparently they where having problems with CC returns. Now I am on to week 3. No refund broken table that I waited for several months for. I would never work with OROA again.

Shocking support and response with respect to a 10 week lead time product order that was placed January 2nd. I still not have received anything and not only that they have stopped taking any calls or responding to emails. I asked for my money back or the product and nothing. It’s as if they have disappeared with $10,000 and I am left with no product to show for it. Robbery which I intend to pursue.

Terrible Terrible experience!! After waiting months for an update about our order, we finally got through and they said the manufacturer stopped making the product we ordered, and paid for!! I requested a full refund, and they said sure, however its A MONTH LATER, and nothing has come through, and they do not answer calls or emails. Thousands of dollars down the drain!! Oroa is a SCAM! DO NOT USE!