OROAReviews of oroa.com

Same story as everyone else I received one response that my order was shipped when I asked where it was. FedEx has created a label, but they have not received the item to ship and it has been several weeks now. Daily emails to support go unanswered. I really prefer to get the item but if they don’t have the item I need a refund and apparently I’m going to have to go through American Express.

There should be a zero rating for this company. I ordered a display cabinet and am unable to track my order via their website (which they say you can do). When I log in and click on the My Orders tab, it says I don't have any orders despite the email stating "Thanks, here's your order number." They certainly took my money fast enough, and I received an email my item was being prepared for shipping. Since then, nothing, and no response to my repeated contacts with their apparent nonexistent customer service. I will contact my credit card to get my money back from this company that appears to be a scam. There's no way to track your order, they do not respond and have gone radio silent as other reviewers mentioned. They clearly can't be depended on for a safe delivery of expensive furniture. Avoid shopping with them and save yourself the headache.

If I could give 0 or less I would want to. Avoid these scams at any cost. They just take the money and become ghosts. You won’t be able to find them. They are sloppy, unresponsive, irresponsible. We ordered a marble dining table, which finally arrived after almost a year, and despite we paid for White Glove delivery which they supposed to bring the furniture in and assemble. Instead one guy from fedex showed up, left one part at the front door and another part in front of the garage. The marble is so heavy even we hired handyman’s to print it inside but they couldn’t because of some steps. We called them everyday, emailed them. No response. Nothing. Now it’s been a week that thing is sitting outside our house and nobody seems to take responsibility. What a sloppy business. Scammers

I ordered two side chairs in Dec. 2025. Arrival was delayed but eventually the chairs arrived and were delivered to the warehouse. I phoned to ask when delivery to my home could be expected. After this call AROA has not answered a phone call or returned a call. I first received an email saying that there was a mistake and the furniture was not there but they would give me a discount on any quick ship items they had available. I informed them there wasn't anything that worked for me and I wanted a refund on my money. They then replied by email that they "found" my order and would give me a delivery date the following day. That was several weeks ago and no one called so I have filed a dispute with my credit card company. Bottom line, do NOT do business with this company!

Do not order from this company. Initially someone was picking up calls and said they'd have a manager call me back, but no one ever did, several times this happened. Now when I call it goes straight to voice mail. I've sent numerous emails but no one replies. I still haven't received my order, which is what I was contacting them about. I agree it seems they may have gone out of business, or are professional scammers. If you're considering buying from there, I highly recommend against it.

Ordered two matching accent chairs, which shipped quickly. Unfortunately for me, they sent non-matching items: one brown faux leather chair and one pink velvet chair. I emailed them right away and got a prompt reply asking for photos. After immediately providing the photos, they stopped responding. I made numerous follow-up attempts over several days but never received a response. I ended up working with my bank to get a satisfactory resolution on my end, at which point (surprise, surprise) OROA suddenly emailed me again. They asked if I could undo my resolution with the bank and said they had the correct chair for me. I responded - again, right away - saying that I was obviously hesitant to do business with them and asking what kind of guarantees they could give that I wouldn’t experience further issues. Haven’t heard from them since. Save yourself the headaches, wasted time and wasted energy - buy your furniture elsewhere.

I am having the same experience others have had. I ordered a display cabinet 2/24/26. I periodically called to check on it and received prompt response until June 5 when I recd a tracking number and have followed it on ship. It arrived in port and has been listed in tracking as “available for pickup” since July 2. My efforts to get a response from the company have been met with -0-. It seems it has not been picked up by the company. As of July 6 (just updated on tracking now) it was listed as in transit to New Miami warehouse. I’m thinking the company has shut operations as there is no apparent sign of life. I will call my credit card company to see how I can retrieve my $3300.

This is the worst company in the world. I put an order in January, it has been delayed they kept in contact until June 2026. For the past month they have no answered an email, a call, a review NOTHING! I WHAT A SCAM! i will be calling my credit card company ASAP. Does anyone know if they are going out of bussiness they just went complete radio silence!