OROAReviews of oroa.com

I ordered a desk in February and it hasn’t arrived. I was promised a partial refund due to the delay but now they have simply stopped responding to emails and phone calls.Buyer beware!!! They will take your money and not deliver. My only option now is small claims court.DO NOT USE THIS COMPANY!!!!

Same story as most every other order. Bought two chairs in June, payment taken, ghosted since then. No communication other than one email saying they'd look into it. Called the chair manufacturer in London who confirmed that the order was never received and that OROA is in liquidation. DO NOT BUY ANYTHING FROM THEM.

I ordered a piece in November of 2025. In the beginning customer service was good, and I was kept updated of ETAs and delays. It is now September of 2026 and I do not have my piece if furniture. I have e-mailed multiple times and called and left multiple voice messages over the last few weeks. I have heard absolutely nothing back from them. I will NEVER purchase anything from this company ever again. I recommend you do not as well

First, I researched the company before purchasing, and at the time, I saw no major red flags. I ordered a $1200 chair in Jan 2026 and was told to expect shipping within 4-7 weeks. 8 weeks passed by, and their customer service apologized and said it's taking longer than expected - "shipping container issues" and even offered me a 10% good faith refund - which also never happened. It's been 8 months now, and they have stopped responding to my emails. OROA Furniture out of Europe / Miami IS A TOTAL SCAM. Do not buy from them!!!!

I placed an order a couple of months ago and was charged for it. I received an order confirmation, but never received the items or any updates regarding the delivery. I’ve made multiple attempts to contact the company, but none of my messages have been answered. At this point, I have no choice but to dispute the charge. Very disappointing customer service and communication.

Extremely disappointing experience with OROA. I placed my order on February 14, 2026, with an estimated shipping timeframe of 8–10 weeks. When that timeframe passed without my order being delivered, I began contacting customer support in April for updates. The communication was frustrating from the beginning, with a lot of back-and-forth and, at times, no updates at all. By May 5, I was so frustrated that I asked if I could cancel the order. I was told cancellation was no longer possible, but OROA’s representative, Chris, said he had been authorized to refund my shipping cost as a gesture for my patience and understanding. The furniture was finally delivered on August 15 — more than 100 days after the original 8–10 week timeframe. Unfortunately, despite the shipping refund being explicitly promised by their employee, I still have not received it. What bothers me most is not just the extremely long delay, but the poor communication throughout the process and the fact that OROA has not honored a commitment made by its own customer service representative. For a company selling high-end furniture, I expected a much better customer experience. The entire process was unnecessarily frustrating, and I would think twice before ordering from OROA again.

30 Weeks, $3,349 Paid in Full, No Desk, No Refund, No Response I wish I would have read Trust Pilot prior to ordering. One of the worst customer experiences I’ve had with any furniture company. I paid OREA $3,349 in full on January 26 for a desk that was estimated to arrive in approximately eight weeks. It has now been more than 30 weeks. I have no desk. No tracking number. No confirmed shipment. No delivery date. And now, apparently, no customer service either. At week 13, after multiple unanswered emails, I was finally told my desk was “in the next container to depart from Europe.” Seven weeks later, at week 19, I was told essentially the exact same thing: it was still sitting in Europe “awaiting departure,” with no ETA. At that point I asked to cancel the order and receive my money back. Instead, OREA offered me store credit to choose something else from their quick-ship catalog. I looked through it in good faith and told them nothing worked for my space. Then they simply stopped responding. I emailed again on July 21. No response. I emailed again on August 2 requesting a refund. No response. I called customer service on August 4. Voicemail. Think about that: a company takes $3,349 of your money, misses its estimated delivery window by months, cannot tell you when—or apparently whether—your furniture is actually shipping, refuses your request for a refund, and then stops answering you. Delays happen. International shipping gets complicated. I can be extremely understanding about that. What I cannot understand is taking thousands of dollars from a customer and then ghosting them for weeks when they ask for their money back. At this point, I’m not waiting for furniture. I’m trying to recover $3,349 from a company that has failed to deliver the product I purchased and apparently no longer feels obligated to answer me. Buyer beware. I would not give this company a dollar.

I ordered a coffee table 3/9/2026. They charged me in full $1884.00 on 3/13/2026. I have been repeatedly been given inaccurate/false delivery dates and time frames. I was given tracking that was impossible to navigate and now they are completely ghosting me not returning my phone calls or my repeated emails regarding my product. I think frankly that they wait until they know it will be difficult to dispute with your credit card company and never send you your product. Additionally, despite the fact that they have acknowledged that they have not successfully sent my coffee table, they have not refunded by money requested formally via email. As far as I’m concerned, this is theft. Do not order from them!!!!!!!!!!!